Amar Wadhawan

Managing day to day activities required to run the Restaurant from Purchasing/Operations of the store. Ordering the products from preferred suppliers. Managing Staff which includes Servers, Cooks, Bussers, Hostess, Dishwashers. Dealing directly with guests arriving at the store and making sure with them that they were served well and had enjoyed their food.

Duties:- Managing and maintaining lodging facilities, assigning duties to motel personnel. Observing and monitoring staff performance and making sure that they adhere to company rules and regulations. Confer and cooperate with department managers in order to produce maximum efficiency of the motel. Answer questions about hotel polices and services, deal with customer’s complaints and concerns. Purchase supplies from outside vendors, and inspect entire motel for cleanliness and attractive appearance. Other tasks include coordinating and administering front-office duties; greeting and registering customers and guests; analyzing financial information; collecting payment and recording money earned; receiving and processing advanced payments, as well as interviewing, hiring and firing motel staff when necessary.

Skills:- • Capable of understanding and meeting customer needs quickly, professionally and accurately. Possesses positive approach to work. Able and willing to assume responsibility  • Successful in building and maintaining strong customer relationships  • Responsible, driven, working efficiently in both independent and team work environments, flexible and adaptable to changes, quick learner  • Exceptional organizational and time management skills with multi-tasking abilities  • Able to work in a fast paced environment and meet deadlines.  • Self-motivated, result and detail oriented  • Proven problem solving with ability to think "outside of the box", identifying and understanding the complete nature of the situation  • Excellent communication and analytical skills  • Proficient in Microsoft Office Work Experience:- Coordinating Projects which involves Deployment, White Glove & Health Care Services. Responsibilities:- -Coordinate activities, resources, equipment and information. -Liaise with clients to identify and define project requirements, scope and objectives. -Make certain that clients’ needs are met as the project evolves. -Assigning dates for the delivery as per the Installation schedule provided by the customer. -Creating orders on Courier Complete, Create and provide bills of lading to carriers for all outbound shipments and Dispatching orders to the nearest Select Service locations to service the final delivery locations as specified by the client. -Monitoring deliveries, ensuring customer satisfaction and meeting the service expectations of clients. -Preparing quotes for One off requests and scheduling the timely delivery of shipments. -Monitor and track project’s progress and handle any issues that arise. -Act as the point of contact and communicate project status adequately to all participants. -Report and escalate to management as needed.

Working with Apple Express, I have gained handful of experience while Installing and Replacing new or old pinpads for debit/credit card terminals. Even got the opportunity to get the know how of handling and taking care of the nuclear medicines while delivering.

Kojo Canada, Brampton, ON (Draperies & Bedding Manufacturers) Presenting Quotes to the prospective customers. Complete administrative duties as required, ensuring complete and adequate documentation for all customer orders. Obtained product as quickly as possible, by keeping contact with the suppliers (via email and telephone calls) and therefore able to complete the project on time. Keeping close contact with production staff to finish project on time and then shipping the product as per scheduled times. Taking shipment quotes from the transport companies, shipping and tracking. Provide complete solutions to customer concerns/problems, escalating where necessary and appropriate. Follow up with customers on receiving of their orders and ensure that product is up to their satisfaction.

Resolved problems related to customers/retailers dissatisfaction of product and other business related problems. Routed the sales team and kept track of their orders. Crosschecked the sales team by personally visiting the retailers. Attended regular meetings with the company for planning of strategies, sales promotion and marketing.

Outbound and Inbound call centre Sold add-ons and new connections to existing and new customers. Resolved customer issues over the phone. Maintained customer satisfaction and retention.

Keeping a close contact with customers/suppliers. Keeping a check on the customer satisfaction and resolving the issues if any. Ordering the stock required and ensuring its timely delivery of the same.