Alornalyn A.

Alornalyn A.

Tax-Free Counter @ Pan Pacific International Holdings Corporation

About

Hi, I’m Allen from the Philippines, currently living in Japan.For 11 years, I built my career in the banking industry with the same organization, where I developed a strong foundation in customer service, operations, accuracy, and professionalism. While I valued the stability and growth that banking gave me, I eventually realized that I wanted to challenge myself and explore opportunities beyond my comfort zone.Moving to Japan became a turning point in my career. Working at Expo 2025 Osaka introduced me to a truly international environment, where I had the opportunity to collaborate with people from different countries, interact with visitors from around the world, and experience the excitement of the events industry.That experience changed my perspective. I discovered how much I enjoy working in multicultural environments, learning about different cultures, and creating positive experiences for people. For the first time, I felt that I wasn’t just working—I was genuinely enjoying what I was doing.Looking ahead, I hope to continue building a career in customer-facing, hospitality, tourism, events, or international service roles where I can combine my years of professional experience with my passion for working with people from diverse backgrounds. I am currently improving my Japanese language skills and am excited to contribute to organizations that value teamwork, cultural diversity, and excellent customer service.

Country

Japan

City

Higashiosaka

Industry

Financial Services

Skill

Japanese Language Proficiency Test, Creative Problem Solving, Customer Relationship Management (CRM), Interpersonal Communication, Financial Services, Anti-Money Laundering, Financial Transactions, Customer Experience, Marketing, Customer Service, Transaction Processing, Financial Management, KYC Verification, Accounting, Account Management, Human Resources (HR)

Experience

Pan Pacific International Holdings Corporation

Tax-Free Counter

Pan Pacific International Holdings Corporation

LinkedIn
2026-4 - 2026-6 · 3 mos

Osaka, Japan

* Assist foreign tourists with tax-free purchases. * Check passports and verify eligibility for tax-free shopping. * Process tax-free transactions at the register. * Explain tax-free rules and procedures. * Pack tax-free items according to regulations. * Handle cash, credit card, and electronic payments * Answer customer questions in English, Japanese, and Tagalog. * Provide customer service and sales support to overseas visitors .

Trip.com

Event Specialist

Trip.com

LinkedIn
2026-4 - 2026-5 · 2 mos

Osaka, Japan

* Venue guidance / customer assistance. * Electronic ticket handling. * Crowd control and line organization. * Ticket purchase guidance. * Assisting foreign tourists.

Four Seasons

Front of House

Four Seasons

LinkedIn
2025-11 - 2026-2 · 4 mos

Osaka, Japan

Jiang Nan Chun Restaurant •Delivered dishes from the kitchen to guests with precise timing and attention to detail in a fine dining environment. •Verified food presentation, temperature, and plating standards prior to service •Supported servers during peak service while maintaining professional etiquette and discretion.

Living Hospitality

Front of House

Living Hospitality

LinkedIn
2025-7 - 2025-10 · 4 mos

Osaka, Japan

Angola Pavilion Restaurant-Osaka Expo, Japan •Managed cashier duties including processing payments accurately and handling card transactions. •Provided information about menu items promotions and special events. •Took orders, served food and beverages, and ensured accuracy. •Coordinated with kitchen/back-of-house staff for smooth service.

BDO Unibank

Client Service Associate

BDO Unibank

LinkedIn
2014-6 - 2025-3 · 10 yrs 10 mos

Ortigas, Pasig City

•Responsible for providing accurate, efficient and timely processing of over the counter transactions pertaining to deposits, withdrawals, payments, foreign currencies, remittances and other miscellaneous transactions. •Performs start and end of day banking activities. •Ensures compliance to the Bank Policies, procedures and requirements. •Provides appropriate customer service to the clients of the Bank, may include but not limited to promoting/offering bank's products and services. •Performs all other tasks that may be required from time to time.

Malayan Insurance Co., Inc.

Human Resources

Malayan Insurance Co., Inc.

LinkedIn
2013-11 - 2014-2 · 4 mos

Binondo, Manila

•Observed and learned payroll processing and timekeeping functions. •Scheduled and facilitated pre-employment examinations. •Assisted during new hire orientations by preparing materials and providing guidance to new employees.

Education

Arellano University

Arellano University

LinkedIn

Business Administration

2009-10 - 2014-3 · 4 yrs 6 mos

•Organized seminars, workshops, career fairs, exhibits, and networking events to enhance students’ knowledge of business trends, commerce practices, and career opportunities. •Coordinated student participation in campus-wide activities, including cultural events, academic competitions, and community service programs.

Alornalyn A.'s Contact Information

Email

******@***.com

Phone

(**) *** ****

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