allen williams
director, enterprise solutions
About
Allen Williams is a retail technology veteran with 10 years of experience in SaaS retail. As part of the founding team of Springboard Retail, a Boston-based cloud retail management platform, Allen was integral to the initial design and development of the product, early sales and marketing efforts and overall growth of the company.
united states
hingham
computer software
corporate communications, management, marketing, customer service, product management, enterprise software, marketing strategy, strategic partnerships, crm, public relations, e commerce, saas, sales, lead generation, business development, strategy, salesforce.com, entrepreneurship, social media, leadership, strategic planning, account management, microsoft office, customer relationship management, retail, solution selling, team leadership, business strategy, software product management, professional services, project management, competitive analysis, team building
Experience
director, enterprise solutions
heartland
franchise manager
college pro
Managed marketing, planning and production of student painting business while in college; booked and produced over $90,000 in paint work.
sales and marketing associate
slingshot software
* Project manager of POS/ERP integration effort in a production environment * Redesigned the Slingshot Software ERP product user interface * Designed and implemented SlingshotSoftware.com redesign and Enterprise Software Blog * post-launch organic website traffic increased by 49% over prior year * Increased organic lead conversion by 55% and overall lead volume by 41% over prior year * Scheduled demonstrations for sales team * assisted sales team with written responses to requests for proposals * prepared for and attended webinar and on-site demonstrations
operations manager
in the pink stores, inc.
* Managed ecommerce fulfillment, warehouse operations and office personnel of then-largest Lilly Pulitzer Signature Store in the nation * Conducted opportunity analysis for software joint venture with Slingshot Software * Assisted with marketing and accounting functions
director of customer experience and sales engineering
springboard retail
Established Springboard Retail's customer success infrastructure while the company established product/market fit and achieved initial scale. Recruited and built a team of 12 customer success team professionals and managed customer onboarding/support operations, personnel and systems for 900+ very happy customers. Currently leading Enterprise Customer Success and Sales Engineering.
product manager and director of product
springboard retail
* Product owner of Springboard Retail, a SaaS web app, since product’s inception * Designed the user interface and specified many of the core features of the product; manage the UI/UX team * Define global product vision and strategic roadmap for platform and related products * Manage a team of ~10 developers * Manage QA for rapid releases in an agile development environment
Education
bentley university
communication
allen williams's Contact Information
Phone
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