Alina Boichenko

Assisting the president of the company, along with investigators. Managed daily office operations, including opening/closing procedures and supply procurement, prepare agendas for staff meetings. Supported financial operations: prepared invoices, payroll, vendor payments, enter data into QuickBooks, Harvest and Excel, and maintain accurate financial records. Organize emails, calls, and client files. Manage clients and prospects communication: follow up, schedule consultations. Proofread and prepare reports, proposals, letters, and newsletters; handle secure document delivery.

Analyzed all platform events across multiple cities to identify trends in user behavior and engagement using SQL. Built interactive Power BI dashboards presenting insights on customer needs, preferences, and behavior. Translated data into actionable stories, guiding marketing, product, and operational decisions.

Provided friendly and efficient customer service in a busy coffee shop environment. Collaborated with team members to ensure smooth operations and customer satisfaction.

Responsibilities: Support the Officer in monitoring of data inputs, including processing and cleaning datasets in SQL, harmonizing and standardization of data and relevant documentation to aid data preservation and storage, as well as analytical reporting.  Retrieve, compile, summarize, and present information/data on specific key findings. Support development on training material for data collection tools and standards for field teams for beneficiary registration in line with IOM ICT data standards. Assist with verification of the data submitted to the relevant focal point, process and review data reports.

Assisted with inventory management, tracking stock levels, and placing orders to ensure availability of products. Ensured compliance with sanitation, hygiene, and safety regulations to maintain a clean and welcoming environment. Guided and supported a team of 5 baristas, overseeing daily operations and maintaining high customer service standards, leading to a 15% increase in customer satisfaction ratings based on feedback. Responded to third-party reviews and guest comments.

Supervised and trained a team of baristas, ensuring high-quality customer service and adherence to company standards. Managed shipping and receiving between café locations, and conducted regular inventory counts to ensure smooth operations.

Greet customers and provide information about products and services. Prepared, presented, and sold coffee, coffee-based beverages, and other menu items. Collaborated with suppliers. Conducted inventory assessments. Handled cash reports and cash register.

I have completed three projects using Python: 1. Restaurant Kitchen Service. The management system that improves the communication & rules between cooks on the kitchen. Cooks can create new dishes and dish types, and also specify, cooks which are responsible for every dishes cooking. Project involved both Frontend and Backend development with using Python, Django ORM, PostgreSQL, AWS, and successfully deployed. 2. Social Network API. RESTful API for a social networks. Implemented user registration and authentication, search for other users, creation of post & comments, subscription/unsubscription from other users. 3. Digital library. Online system for managing the books borrowing from the library with the possibility of payment. Telegram notifications are also implemented using the asynchronous aiogram framework.