ALI IMRAN

Diagnosed troubleshooting queries and support requests remotely and on-site. • Resolved service user requests within target timeframes. • Implemented and managed IT infrastructure upgrades to support organisational growth and technology advancements. • Installed new hardware and software to meet system specifications and user needs. • Discussed with department to address technical issues, software system design and maintenance. • Updated software for new functionality and improved security. • Administered network configurations, ensuring optimal performance and reliability of internet and intranet services. • Consulted with departments and customers regarding project development and proposals. • Collaborated with cross-functional teams to integrate new technology solutions that enhanced productivity and efficiency. • Communicated with project managers to gather information regarding limitations or capabilities.

Analyzed current workflows to recommend actionable improvements and enhance efficiency. • Tracked technology trends and researched integrations to meet functional requirements. • Gathered and defined user requirements for system updates to align with business objectives. • Monitored system performance, identifying weaknesses and bottlenecks for resolution. • Expanded and modified systems to strengthen overall workflow effectiveness. • Assessed strengths and weaknesses of established processes to inform strategic adjustments.

Executed IT infrastructure setup for over 10 warehouses and 3 offices, achieving less than 3% downtime. • Delivered IT Service Management solutions aligned with ITIL best practices. • Managed ServiceNow ITSM functionalities, including Incident Management and Automation. • Designed and implemented IT infrastructure for top clients, including IKEA, Google, STC, and Kimberly-Clark. • Led migration to AWS cloud-based infrastructure, reducing operational costs by 25%. • Upgraded IT infrastructure, enhancing system performance and reliability by 35%. • Developed technology strategies and roadmaps to align with business objectives. • Oversaw daily operations of IT department, ensuring efficient systems and services. • Demonstrated outstanding technical troubleshooting skills, identifying problems promptly and precisely. • Attended emergency call-outs at short notice to provide tech support or fix software, systems or device malfunctions.

• Performed IT infrastructure setup for more than 10 warehouses (88,00 Sq Meters) and 3 offices in Saudi Arabia, ensuring uninterrupted operations and less then 3% downtime. • Develop and implement organizational technology strategy and roadmaps. • Oversee the daily operations of the IT department, ensuring systems and services run effectively. • Successfully managed multiple IT Projects, including the implementation of the solutions, ensuring completion within scope budget, and timeline. • Manage the IT department’s budget, allocate resources effectively, and optimize IT spending. • Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, and storage systems. • Ensure IT systems and data are secure and compliant with regulations, develop and implement security policies and procedures. • Communicated effectively with stakeholders at all levels, understanding their needs and aligning IT initiatives with business objectives. • Provide guidance and support to IT staff, resolve technical issues, and ensure timely technical support for end users.

Monitoring compliance with the Company Global Privacy Policy. Conducting regular data security audits to maximize data safety. Advising company superiors on how to comply with data security laws. Educating a company's employees on correct data use and compliance

Install, configure, and maintain servers (Windows), workstations, and network devices. Manage operating systems, applications, and related software updates and patches. Configure and manage network devices (routers, switches, firewalls). Troubleshoot network connectivity issues and optimize network performance. Create and manage user accounts, permissions, and access control policies. Enforced password policies and monitor user activity to ensure compliance with security standards. Set up and maintain backup solutions. Ensure regular backups are performed and recovery processes are tested. Develop and implement disaster recovery plans to protect against data loss. Provide technical support to end-users, diagnosing and resolving hardware and software issues. Troubleshoot server, system, and network problems to ensure operational continuity. Work closely with other IT teams, including network administrators, developers, and support staff to resolve complex issues and ensure seamless IT operations. Reports to country IT Manager.

compliance with security standards. and software issues. Install, configure, and maintain servers (Windows), workstations, and network devices. • Manage operating systems, applications, and related software updates and patches. • Configure and manage network devices (routers, switches, firewalls). • Troubleshoot network connectivity issues and optimize network performance. • Create and manage user accounts, permissions, and access control policies. • Enforce password policies and monitor user activity to ensure• Set up and maintain backup solutions. • Ensure regular backups are performed and recovery processes are tested. • Develop and implement disaster recovery plans to protect against data loss. • Provide technical support to end-users, diagnosing and resolving hardware • Troubleshoot server, system, and network problems to ensure operational continuity. • Work closely with other IT teams, including network administrators, developers, and support staff to resolve complex issues and ensure seamless IT operations. • Reports to country IT Manager.

Technical Support: Provide IT support to internal banking staff and end-users by troubleshooting and resolving issues with hardware (PCs, printers, ATMs, etc.), banking applications, and network systems (LAN/WAN). • Core Banking Systems Maintenance: Support and maintain the bank's core banking systems to ensure continuous availability and operational efficiency. Work with vendors to resolve application-related issues. • Incident Management: Provide first-line support for technical issues, logging all incidents and requests in the IT service management system. Escalate issues to senior IT staff when necessary. • Backup and Disaster Recovery: Support the implementation of IT disaster recovery plans and data backup processes. Regularly test systems to ensure data integrity and recovery plans are effective.

Provide Technical Support: Respond to and resolve IT support requests from staff, including troubleshooting hardware, software, and network-related issues. • System Maintenance: Perform routine maintenance tasks, such as software updates, patch management, and security checks to ensure the integrity of IT systems. • Network Management: Monitor and maintain network infrastructure, including routers, switches, and firewalls, ensuring consistent uptime and optimal performance. • Helpdesk Support: Provide phone, email, and in-person support to employees for troubleshooting technical issues. Record all support tickets in a ticketing system and track progress until resolution.