Alex Wong (CliftonStrengths Coach and Speaker)

- Provide oversight and governance for facilities management operations in four countries for a financial institution client. - Responsible for the financial results of the account. - Established and launched client's first executive conference suite. - Revamped the workplace experience team to enhance delivery. - Established Business Intelligence Dashboards to enhance operational management and provide continuous improvement.

- Responsible for transforming the Workplace Experience (Wx) culture, capabilities and capacity for the VMWare APJ Portfolio covering over 500k sq feet of prime real estate across 10 Countries - Designed and developed regionally-adopted Frameworks for enhancing workplace experience. - Created guides, templates and aids to elevate the delivery of workplace experience within the account. - Program-managed the ideation, implementation, review and continuous improvement of workplace experience initiatives, with the adoption of Human-Centered Design (HCD) methodologies. - Designed and provided support of the on-boarding and development of Community Leads across the Asia-Pacific Region within the account. - Provided Workplace Experience and Human Centered Related Training.

- Monitor and report critical business account deliverables to client. - Provide internal tracking to ensure operations are running smoothly. - Coordination, collate and create Quarterly Business Reviews for client. - Conduct audits to ensure accounts are complying to internal and best-in-class standards to ensure smooth running of operations. - Led an innovation team in the creation and implementation of ideas for the organisation.

- Reduced cost and trimmed workload by designing and introducing new processes based on in-depth data analysis. - Developed a new tool to automate data analysis of helpdesk requests, enabling team to focus on top client requests and demonstrate effectiveness of improved processes. - Developed a quality programme utilizing a robust internal audit approach with client survey scoring leading to measurable improvement in service quality and reduction in client complaints. - Developed a mass communications plan targeted at the client’s community through use of in-house developed comic strips to align expectations on service deliverables and provide helpful information. - Created the first master document mapping all mailroom & asset management processes across 12 countries in Asia-Pacific bearing in mind each country’s unique culture and needs. - Managed the transition of all existing operating procedures to a new set of JLL documentation standard across 12 countries in Asia-Pacific.

- Conducted a 3-day faith-based leaders retreat for over 200pax to improve personal and team performance. - Conducted strengths-based workshops for Parent Support Group, University Student Bodies, and volunteer organisations. - Maximise performance, fulfilment and engagement of individual and teams via a Strengths-Based Methodology for coaching and training - Provide personal clarity and direction for career selection, progression and development. - Host of Singapore's first and only StrengthsFinder Meet-up Group

- Work with various departments to measure KPIs and implement process improvement initiatives. - Project manage the development and implementation of a property-wide Guest Response System. - Project manage the development and implementation of property-wide surveys for obtaining crucial feedback to improve overall standards and processess. - Ensuring that Guest's feedback are resolved well. - Certified Course Leader for Ron Kaufman's "Achieving Superior Service" Course.

Develop and implement manpower and training strategies for the F&B industry in consultation with key industry players.

1. Researched and spearheaded the development of a national level customer satisfaction index, now known as the Customer Satisfaction Index of Singapore (CSISG) managed by the Institute of Service Excellence@SMU (ISES). 2. Deeply involved in the development and establishment of the Institute of Service Excellence@SMU (ISES) in consultation with a commitee comprising various industry leaders.

Coached a group of youths to embed crucial personal beliefs and attitudes leading to personal development for the "I am Gifted" and "Superkids" programs. Also provided a framework for students to improve their accademic performance.

Co-designed a generic and expandable architecture for Data Fusion Systems using Java 2 Enterprise Edition.

- PumpFest Committee. Organised and managed a national level rockclimbing competition. - Adventure Sports Committee. Organised and managed the delivery of various training courses (e.g. rockclimbing, kayaking..etc) and local trekking session.