Alex Tan

Creating exciting transformation journeys to the Public cloud, together with our existing clients and stitching cross business units together from IT to OT needs. Architecting and helping our clients to envision and move closer to their desired operating model in the public cloud of major CSPs.

I was head-hunted to join the Orange APAC Management team in 2016 as a Microsoft solution expert for Orange’s Microsoft-focused UC Business initiative. Progressively, I have been earmarked as a Change Maker within Orange APAC, driving new business revenue or opportunity with each of the country Sales Teams and leaders and exploring the new world of customer-changing computing needs. The key tasks often called for the need, on me; to be the main prime to envision or piece together with our clients; for an end-to-end enterprise cloud infrastructure, solutions need. As I do not own direct account relationships, winning the trust of my customers as a Trusted Advisor is key in my multiple success in Orange. For instance, getting customers to explore emerging technologies on top of their initial solution expectations or influencing my Account Team to pitch Cloud-based solutions or SaaS instead of just focusing on traditional Telco-related discussion on connectivity or hosting business. In the capacity of Microsoft Enterprise Solution Architect, I am involved in the technical design and implementation of products and services or solutions offered to Orange corporate clients and large accounts. I am also responsible for the design and/or validation of architecture (by defining and gathering all the required elements) in line with the needs and requirements of customer projects. I do need to ensure technical compatibility between the client’s requirements, anticipated solution vision, and complying with the final solution outcome and delivery timeline. While in the capacity of Business Development, I am actively involved with Software Principals, Hardware Vendors and Solutions Partner on GTMs, Events speaking, and products channels development alignments within - for Orange Business Services. Working with Orange APAC management, to manage and achieve regional UCC order and revenue ambitions with major account level P&L.

Being earmarked as a Grassroots Leader within NCS Cloud Business unit below describes my roles and achievements within my department: Personal achievements: 1. Won a Private hosted Messaging Solution for Ministry of Education; Classified Email Service 2. Successfully project managed, and completed ahead of schedule for SGMAIL migration (SOE2) for: a. Application Mailbox services and Mailbox relay. b. Address Book replication service. 3. Awarded by NCS for Staff Recognition Team Award for SGMAIL team. 4. Received Awarded from Singtel Group Enterprise for contribution to WoG (SOE2) Team. 5. Successfully recovered and completed a workplace transformation Project for CAG, as their training and end-user readiness Lead. 6. Created and build a Microsoft Lync competency team for SG-mail EVS (Enterprise Voice Services). 7. Successfully onboarded NCS as Microsoft’s Gold Partner for Cloud Productivity. Below is a brief overview of my role within my company cloud business unit as follows: - Provide quality and technical expertise during the pre-sales process to help close sales opportunities with the client managers. - Ensures technical compatibility between the client’s requirements, anticipated solution vision, and complying with the final solution outcome and delivery timeline. - Lead and support local implementation, management, and maintenance of our cloud solutions or on-premise implementations on Directory and Messaging Systems. - Develop client relationships and status of ongoing engagements and projects. - Participates in formal account planning workshops for my Cloud unit solution offerings. - Leading a team of Product Consultants and Engineers of diverse products field, - Plan, recruit, and aligns sub-contractors and IT vendors. - Develops SOW and estimates and pricing for client proposals - Provides day-to-day guidance and mentoring to new and existing consultants on Microsoft Practice and Microsoft certification needs

- Master Trainer on CTT+ for TTT Philips Medical (SGP, MY & China) - Conducted MS CRM 2011 bootcamp @ Indonesia Jakata for MSFT dynamics Partners - Conducted MS Dynamics SureStep 2011 @ Phillipines for MSFT Partners - Conducted CRM 4.0 BootCamp @ Vietnam HCM Microsft Dynamics -Infrastructure Lead Consultant for a Microsoft Gold Partner Projects include : *Membership Portal for Ex-Military personnel *Partner Hosted Portal for lifestyle Membership (Retail) *Virtual Desktop rollout in 3 countries for Business App - Navision 2009

Reporting and working collaboratively with Avanade’s Program Director at a Singapore Government Statutory Board Project site; that is focused on Land estate management. This software development project is built ground up using a broad suite of Key Microsoft products, and integrating into the client’s existing systems like MS CRM, SQL SSRS and other software systems. In this role, my primary responsibility is to learn key issues to be communicated on-site to all levels of staffs involved in this project. And I have to facilitate documents collaboration among project team members, especially on project deliverables documents by means of establishing a structured platform for document depositary using SharePoint services, where I am the SharePoint Administrator of dedicated site for use on this Project. As this role is a customer facing role, I do need to plan and schedule meetings with various customer department head/staffs and with Avanade project members relating to training requirements. In most events, I have to facilitate meetings for my course preparers with various Avanade development team leads in the course of capturing their customize software Key development functions into End-user training slides. My secondary role is the provide Learning and Development support to the on-site Avanade employees, by coordinating weekly lunch and learn sessions, to assist the senior consultants while on site to achieve their required learning credits to achieve their career goal to be a Avanade Architect. Other functions includes Infrastructure Operations like planning, coordinating and executing software deployments for the testing team, Applications Development team and Database team. I am also tasked to ensure the software development team leads adhere project’s software design specification, and I do conduct functionality check to the entire teams of developers on the software UIs operability when deployed to testing, UAT, production support environments.

Reporting directly to my Country Solutions Director, I was slated to facilitate and grow one of the Eight existing business Pillars for Datacraft; namely the Microsoft's Solutions track (as known internally.) A brief overview of my primary role (mainly supporting function to the Sales teams): • Primary products demonstration. • Attend to Public Tender response requirements briefing. • Facilitate solution proposal creation together with both sales and Technical teams. • Preparation of Public Tender on computer systems and the necessary documentation. • Facilitating internally on vendor engagement and routing opportunities to the appropriate owners • Prior to tender specification release, working closely with the principal supplier in positioning the required solutions to the decision committee. • Address to queries on Datacraft solutions' technicality during tradeshows, events and exhibition participation/setup requirements. This is a newly created position and it is pivotal in bridging expectations gaps between the Sales and the Professional Services team. Apart from my working knowledge of Microsoft solutions and Services, this role requires technical knowledge of network operating systems, Business Continuity Planning, incorporating ITIL practices, network designs. Thus, it is often my role to advocate Datacraft's holistic set of services offerings and technologies to our clients requirements in dynamically changing economy.

As a key member of the management team, I am responsible for the company’s revenue targets. I manage the Corporate Sales unit which consists of 4 Account Managers. My forte lies in pre-sales customer engagement, in identifying technical skills gap issues. Majority of our customers are system integrators partners. Hence I am also active in channel partner development and management activities. 20% of my portfolio is in delivering seminars and training.

Reporting to the Sales Manager of the Business Solutions Group, I was slated to develop a new business pipeline for the Solutions Group, namely the Mechanical CAD market, offering new products and technologies to an old economy. Apart from in-depth knowledge of software CAD and engineering workflow, this job requires technical knowledge of network operating systems and network designs as systems integration is a common requirement. Among my sales duties, which include conducting pre-sales demonstration, consultation, sales proposal, meeting my sales quota, I also started a training department.

My core responsibilities are accounts development on CAD and Engineering Workflow Solutions. Pre-sales duties include cold-calling, preparing “customer’s job focus” demo, tender submission. Marketing duties include organizing public seminars. My other tasks include market research of various manufacturing workflow solutions, and forming strategic partnership with other third party solutions.