Alex Decarvalho

Client Service Executive @ First Data Corporation

About

At First data I interfaced with varying levels of management, merchant and sales associates. Recognized by top management as the only Supervisor to engage all 23 Agents to visit the Knownledge Base page at least 4 times a day. Recognized as the best Supervisor in 2015. I engaged with Agents that were not meeting expectations and after one on one coaching Agents met and exceeded expectations. At M&T Bank I achieved aggressive sales goals and provided high quality customer service. I was very successful in cross selling and referrin

Country

United States

City

Atlanta

Industry

Financial Services

Skill

Banking, Loans, Credit, Commercial Banking, Mortgage Lending, Credit Analysis, Commercial Lending, Portfolio Management, Retail Banking, Small Business Lending, Consumer Lending, Investments, Credit Risk, Financial Analysis, Wealth Management, Valuation, Finance, Microsoft Excel, Risk Management, Customer Service

Experience

Client Service Executive

First Data Corporation

2014-8 - Present · 12 yrs 2 mos

Greater Atlanta Area

Team Supervisor

First Data Corporation

2014-8 - 2018-9 · 4 yrs 2 mos

Kennesaw, GA

Team Supervisor. Supported contact center staff by coaching, motivating, performance feedback, and technical assistance, focusing on quality and productivity. Developed alternative solutions and met deadlines in a real time fast paced environment.

Relationship Manager

M&T Bank

2011-2 - 2014-3 · 3 yrs 2 mos

Greater New York City Area

Managed customer accounts, customer service, investment advising, opened accounts. Achieved aggressive sales goals and provided high quality customer service. Developed customer profile and initiated sales activities through cross selling. Participated in an intensive sales training program (SDP).