Alexandra Poltarzhitskaya

Salesforce QA Engineer on a project that is working on an unmanaged Salesforce package development and a project that is building a new e-commerce software; Managing three QA Teams from contracting companies; Building a new QA Team, establishing and orchestrating all QA Processes (QA Automation and Manual); In charge of software testing planning, tasks distribution, quality control, sign-off reports, environment creation and maintenance, code deployment, collaboration with Product and Development Teams, the definition of priorities; Creation of user guides and technical documentation description, collaboration with CSAs; Interviewed candidates for QA Manual, QA Automation, QA Automation Architect positions; Mentorship and onboarding of QA Engineers; Jira and Confluence administration; Working with TestRail, Cucumber, Gherkin Scenarios, Cypress, Linter, Azure, TeamCity, Swagger, Postman, TypeScript, Apex, Workbench;

Wrote and applied SOQL Queries and Apex Snippets for testing and creating mock data; Used white-box and black-box techniques (Boundary Value Analysis, Equivalence Partitioning, Decision Tables, State Transition, Use case testing, Decision Coverage, Statement Coverage, Path Coverage); Performed testing of data migration and data synchronization; tested Apex Jobs and Trigger Limits and how they interact with custom logic in the org; Worked with Marketing, Community, Service and Sales Clouds, as well as with Managed/Unmanaged packages, Platform Events and API; In testing applied Sauce Labs, Browserstack, TestRail, Workbench, Mockaroo, Edraw Max; worked with Windows, MacOS, Android, iOS operating systems; Was in charge of test strategy planning and test coverage definition; Provided estimations, defined the scope of testing and distributed work to another QA Engineer; Created user-guides and documentation that described the changes implemented in the build; Established functional and technical specifications and standards; Assisted developers in the investigation of support issues reported by the customers; Participated in Pull Request Review; Performed functional and non-functional testing (Smoke Testing, Performance Testing, Regression Testing, Sanity Testing, Confirmation Testing, Testing of Requirements, Load Testing, Cross-Browser Testing etc.); Communicated with the client and suggested product improvement.

Worked with Salesforce Automation (Approval Processes, Workflow & Validation Rules, Email Alerts, Flow Builder), Data Import and Export (Data Loader, Data Import Wizard) as well as with Custom Apps and Components, Lightning Experience Customization, Lightning App Builder Performed testing of custom functionality for Service and Marketing Clouds; Was in charge of API testing and Live Chats testing; Assessed software bugs and compiled findings along with resolution techniques in documentation to disseminate to developers; Optimized existing test cases to maximize success of manual software testing with consistent, thorough approaches; Performed functional and non-functional testing (Smoke Testing, UI Testing, Browser Compatibility Testing, Performance Testing, Regression Testing, Sanity Testing, Confirmation Testing, Requirements Testing); Prepared testing documentation (Test Plans, Test Cases, Test Suits, Checklists, Daily/Weekly/Risks/Sign-Off Reports); Applied black-box testing techniques (Boundary Value Analysis, Equivalence Partitioning, Decision Tables, Use case testing); Gathered data on integration issues and vulnerabilities of an external 'Connect' system and Salesforce and reported all findings, including improvement recommendations; Applied Zephyr and TestRail testing tools; Worked with Agile Methodology; Participated in daily stand-ups, grooming sessions, sprint planning meetings;

Investigated and tested the requirements for the functionality; Created testing documentation such as test plans, test cases, checklists, bug reports; Performed different types of functional and non-functional testing; Used Jira to document defects and report problems; Communicated with the customers to investigate the issues that they encountered while using the software; Took part in discussions of product improvements; Evaluated software for functionality and usability.