rondenbosch alain

After 25 years devoted to the development of startups in the software field, I put my experience since 2012 serving Devoteam to animate the "Customer Interaction Solutions" business unit, European center of expertise of the group in customer relationship. We take up the exciting challenge of helping medium and large companies in various industries to manage their multiple assisted and selfcare interaction channels a throughout the entire customer relationship lifecycle, from initiale marketing promotion to customer service through contracts subscription and order taking. The scope of our solutions covers call centers, voice portals, websites, mobile apps, emails, chat, mail, fax, SMS, social networks and improved customer knowledge tools on an integrated and consistent way. The Devoteam "Boost Customer Interaction" offer addresses all needs from upstream consulting to assistance in operations through the selection, implementation and integration or hosting of the tools.