Akiko Udagawa(Hasegawa)

Human Resources Operations Manager @ PwC Japan

About

• Over 25 years of experience in HR with a particular focus on recruitment operations at PwC, IBM, JCB, and a CRO (healthcare) industry• Excellent process management skills for both professional hiring and HR operations in a fast-paced environment• Good at multitasking in a matrix organization• Energetic with professional communication and interpersonal skills both Japanese and English（TOEIC 950)

Country

Japan

City

Tokyo

Industry

Management Consulting

Skill

MBA採用, HR Operation, 採用テスト, 中途採用, 新卒採用, 契約採用, 採用管理システム, 採用ツール, 採用プロセス, 採用マーケティング, 採用, 人事労務管理, 人事プロジェクト管理, HRトランスフォーメーション, 人事情報システム (HRIS) データベース管理, 人事制度, 人事 (HR), Talent Acquisition, Recruiting, Human Resources

Experience

Human Resources Operations Manager

PwC Japan

2022-11 - Present · 3 yrs 11 mos

東京

Responsible for personnel transfers and data management from joining to leaving the Firm for all entities. ・Accountable for delivering service of following tasks to employees and managing the process 　- Onboarding process management (procedures from offer acceptance to Day 1) - Employment contract management (fixed-term renewal, transfer, employment switch) - Process management of internal Job Posting - Contract management for Secondment, Advisor, Dispatch - Resignation procedures - Personnel data management , [Licenses, Visa, Persons with disabilities, etc.] - Operations for HR chatbot and RPA

Recruiting Manager

PwC Japan

2016-5 - 2022-10 · 6 yrs 6 mos

日本東京都東京

PwC Advisory LLC：　Recruiting Manager for mid-career experienced hire, Jul 2021 to Oct 2022 PwC Japan GK (Corporate Function)：　Recruiting Manager for mid-career experienced hire, Dec 2018 to Jun 2021 PwC Consulting LLC：　Recruiting Manager for mid-career experienced hire, May 2016 to Nov 2018

Recruiting Operations Team Lead

PwC Japan

2018-12 - 2021-6 · 2 yrs 7 mos

日本東京都東京

・Operation management of mid-career recruitment management system (ATS) ・Development of selection process operation rules/Manual for Recruiters ・Employment contract template management ・Implemented an employee referral program management system and background check system ・Maintenance and operation of RPA for recruiting operational tasks ・Selection and contract management of recruitment agencies, direct sourcing services ・Recruiting-related expenses/Purchasing management of expense allocation ・Internal Portal site management for Recruit teams ・Managed vendor and RPO operations to ensure that hiring managers’ needs are delivered in line with agreed SLAs and KPIs to uphold high levels of the hiring managers’ engagement and satisfaction