jen chen

senior consultant

About

Dynamic, detail-oriented, bilingual, Project Manager with more than 12 years of extensive experience managing complex projects that meet demanding time restraints and exceed all client expectations. Demonstrated ability to define and map project scope, specifications, timelines, resources and budget requirements, with a verifiable track record of managing many projects at once while working within strict deadlines and maintaining professionalism. Skilled in providing effective leadership in fast-paced, deadline-driven environments, with outstanding oral and written presentation and communication skills. CORE COMPETENCIES * Project Management * Risk Management * Streamlining Efforts * Stakeholder Management * Prioritizing/Multi-Tasking * Product Development * Process Documentation * Project Budgeting * PMBOK Methodology * Technical Skills * Process Improvement * Project Status * Customer Service

Country

australia

City

sydney

Industry

management consulting

Skill

systems analysis, consulting, business process design, requirements analysis, enterprise resource planning, business analysis, vendor management, erp, customer relationship management, oracle, ms dynamic nav, testing, business process, cross functional team leadership, change management, business requirements, cross functional team collaboration, enterprise software, business intelligence, business process improvement, requirements gathering, saas, management, analysis, project management, software development, multi lingua, pre sales, software project management, cloud computing, project delivery, integration, crm, siebel

Experience

senior consultant

jigsaw technology

2013-3 - 2015-4 · 2 yrs 2 mos

manager

accenture

2011-2 - 2013-2 · 2 yrs 1 mo

crm senior business analyst

trend micro

2008-9 - 2010-5 · 1 yr 9 mos

erp senior technician consultant

trend micro

2006-4 - 2008-10 · 2 yrs 7 mos

* Analyzed feedback from various parties, including end users, and generated enhancement progress report and conducted review sessions with the project team to enhance project efficiency. * Performed requirements gathering and functional design with global project team and regional business departments; system integration design, implementation and test script creation, and end-user training and monitoring user feedback and then reporting to change management team for further communication. * Played a key role in user requirements gathering global workshop to understand user expectations and in unify ERP system development. * Collaborated with research and development team for system integration design, development and testing. * Implemented ERP system based on confirmed requirement scope, and performed system testing with key users and updated with change requests. * Generated documents and evidence to support US-SOX auditing for all regions. * Managed outsourced vendor, and collaborated with local project team during each month-end.

nav technical consultant

tectura

2005-4 - 2006-4 · 1 yr 1 mo

* Effectively completed implementation based on functional specification for Giga Byte and successfully deployed the system on schedule. * Ensured customer satisfaction for all assigned maintenance tasks for Fitness Center, LUX-Asia and Mercedes-Taiwan. * Played a key role in ERP system design and development for Giga Byte company, and maintained membership system for Fitness Center across four countries, and the ERP systems for Lux-Asia and Mercedes-Taiwan.

system analyst

da ai television station

2003-1 - 2006-3 · 3 yrs 3 mos

* Programmer for Digital TV system * English news anchor, cover major news such as 2004 South East Asia earthquake * Efficiently managed overall project of Da-Ai presentation booth during first Taipei TV Festival in 2004. * Organized the staff training camp for Taipei TV Festival before the event began. * Coordinated the opening soiree of the Tzu Chi Humanities Center and the world-wide news video transmission platform to receive the latest news around the globe. * Negotiated worldwide satellite services to allow complete broadcasting coverage globally for 103 countries. * Conducted research as the content provider of the interactive voice response donation with Taiwan Mobile Co. * Conducted joint research on digitalize system and workflow design with IBM global and on Non-linear Editing system with Macintosh.