Ajay B J

– Developed comprehensive training documentation and resources for onboarding Kotak Bank and YES Bank POS merchants, which reduced support inquiries by 40% after implementation. – Managing MID & TID creation, mapping, validation, and configuration as per bank-specific requirements – Performing device onboarding, device-to-TID mapping, and resolving setup and configuration issues – Conducting KYC verification, risk checks, and compliance validation during onboarding Coordinating with bank teams, internal setup ops, tech, and support teams to resolve integration and configuration issues – Troubleshooting setup errors including MID/TID mismatches, tagging issues, HSM/TSS issues, and device mapping failures – Ensuring configuration TAT adherence and smooth merchant go-live and also Handling Freshdesk tickets related to onboarding, setup dependencies, and bank-side issues

– Worked on TLD (Transaction Laundering Detection) by monitoring merchant transactions to identify suspicious patterns, policy violations, and potential misuse of POS infrastructure – Performed risk-based transaction analysis to flag abnormal volumes, MCC mismatches, and high-risk merchant behavior. – Supported Global Onboarding by managing merchant onboarding processes for international markets, ensuring adherence to global KYC, AML, risk standards and Coordinated with cross-functional teams (Risk, Compliance, Tech, Bank Ops) to resolve onboarding and monitoring-related issues efficiently – Spearheaded the implementation of enhanced risk monitoring protocols for high-risk merchants, leading to a 7% increase in the early detection rate of fraudulent transactions. – Carry out ongoing fraud risk assessment to ensure identification of internal fraud risk transactions and ensure that these are managed in line with group strategy – Ensured accurate documentation, audit readiness, and timely closure of risk and monitoring cases Maintained high SLA and quality standards while handling sensitive risk-related workflows