Ahmed Kafafy

* Contributing to, and developing, marketing plans and strategies. * Conducting market research, using customer questionnaires, social media and forums. * Assist the Marketing director in creating marketing and business development collaterals and maintaining them up to date (brochures, newsletters, website) * Liaise with marketing and PR agencies to follow up on the work in progress. * Assist in maintaining an effective working relationship with all members of target media, electronic and print to encourage and maximize coverage of all events and promotions. * Monitor all social media channels for company, its competition, as well as relevant sources of information. * Prepare and publish posts in keeping with the social media plan and calendar. * Prepare social media report on a monthly basis. * Assist in creating and publishing the monthly newsletter to be sent to the database. * Take photographs when possible of our projects’ progress and Events.

* Providing Customer Service to Clients before, during, and after the shipping process. * Taking phone calls on behalf of Aramex regarding clients’ shipments. * Following up with both the shipper and the consignee. * Sending emails and creating cases for the operations to handle while dealing with urgent and exceptional cases. * Tracking shipments locations and following up with couriers to assure Customer Satisfaction.

* Research the market for the purpose of cold calling * Meet and exceed set deadlines and sales targets (weekly, monthly, and annually) * Manage key accounts and follow up with clients * Produce a weekly sales report * Build relationships with customers

* Providing expert information that will help convince viewers to purchase the featured products that includes product features, benefits, technical specifics and story behind each product. * Respond to and follow up sales enquiries from GCC customers (KSA, UAE, Kuwait, Oman, and Bahrain). * Use Citruss TV CRM and SAP system to update relevant customers’ information. * Taking customers’ locations across GCC. * Handle customers concerns, queries and complaints. * Maintain and develop relationships with existing and new customers. * Attend weekly training to develop product knowledge and Sales techniques.

Understand the definition, nature and scope of marketing. Acquire a full understanding about marketing strategy, environment and process. Exposure to product, service and branding strategies. Acquire knowledge about pricing, promotion and distribution approaches and strategies. Exposure to contemporary issues in marketing.

Module 1: Accounting and Finance * Module 2: Human Resources Management (HR) *Module 3: Time management team building *Module 4: Marketing 1 *Module 5: Selling and marketing process *Module 6: International selling & Tactical sales plans *Module 7: Sales management Controls *Module 8: Sales force Recruitment & Training