Ahmed Mohamed Abd El Hameed

• In charge for Sales of After Sales channels (service blue channels “service centers “, a Saper parts direct sales for all channels "Outlets, Counters, Government sector, and Privet fleet sector", and Wholesalers and destocking). • Responsible for full P&L performance (Revenue, COGS, profit, overheads, operating profit, NWC & direct and indirect finance cost, and NP). • Supporting vehicles sales divisions through AFS solutions (Service Contracts, TCO study, SP plan for fleet and individual customers.

• In charge for all spare parts sales’ channels o Fleet customers and governmental customers. o Wholesales, dealers. o Out lets. o Counter’s sales. • Creating sales plans and KPIs for each channel. • Controlling P&L performance and review the KPI.

GB AUTO, Authorized representative for Volvo and Fuso, Egypt Areas of Responsibilities: 1- Customer Related: • Customer Visit - Regular meetings and follow up along with importer team based on agreed plan. • Understand the Customer needs and follow up with our team to enhance customer experience. • Monitoring vehicles off road status daily and supporting service team. • Co-ordinating with Customer and the supplier. • Technical Tips and DO & DOES to Driver at Customer Site. • Monitoring the overall functioning of the team, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. 2- General: • Promoting Service Sales and Parts Sales for Volvo Bus & Truck and Fuso. • Finalizing the Service Contract Calculation based on the brand standardization. • Service Contract soft offer support to Vehicle Sales team, to increase the Market share. • For After Sales issues, Coordinating with Brand Management, like Volvo Bus & Truck and Fuso. • Running Cost calculation/Strategy to manage the Service Contract & Tenders. • Support to Product Support team related to Tenders. • Promoting the Blue contract Customer to Silver & Gold, based on the operation & application. • Monitoring & Controlling the Service Contract, Budget. • Monitoring & Controlling the Debtors Management - Analyzing the trends of Receivables and issue resolution as per the Management Target. 3- Workshop & Warranty: • Review the warranty status and support to Warranty department, in term of Claim handling. • Jointly work with Workshop team on enhancing productivity. • Timely analyzing the technical issues and following the corrective actions. 4- Team Motivation: • Ensure that the team is motivated to perform to their highest potential. • Give proper opportunities for training and growth to all. • Be perceived as someone who's fair in his dealings with all team members.

Manage the operations of Commercial Vehicles Division which related to - Service contracts. - Fleet operations of Customers. - Development Service Centers Performance. - Filed Operation Mobile Service and External Workshops (Customer Locations). - New Projects.

- Calculate TCO and running cost as per standard supplier recommendation - offering SLA and service contracts solutions for fleet customers. - Targeting to coverage the UIO as much as can by service contracts. - All process of contract creating. - Follow up the operation execution in service centers.

-Welcoming the customers, listening to their complaints carefully, and identifying Their inquiries. -Preliminary diagnostics for complaints and issuing technicality job order including description of the troubles with technical form. -(Up-Selling) during vehicle inspection according to customer demands. -Opening soft job card on computer by CRM app. (Oracle app.) -Prepare repair quotation with my crew (Workshop Foreman, Spare Parts Admin. and Service Contract Admin). -Discussing the quotation with the customer and fulfilling the customers' needs and doing with final agreement with customer (including things financial). -Follow up repair operations in workshop, delivery to customer, discussing the planning and service schedule for future and effective follow up. -Study warranty cases according to warranty policy and coordination with warranty Dept. officials to getting on approvals. -Cooperation with Vehicles sales representatives about service and maintenance information for new customers. -Service Division representative in the tenders of vehicles sales. -Preparing the service contracts and their costs.

• Workshop team leader, Diagnostics operations for (YUTONG & HYUNDAI) commercial vehicle (Buses, Trucks and light Trucks).

Armed Forces, HELWAN DIESEL ENGINE CO. (A Military Factory) Helwan-Cairo. • Student at Faculty of Reserve Officer (From October 2007 to August 2008). • Student at Institute Military Engineers (From September 2008 to November 2008). • Mechanical Engineer at HELWAN DIESEL ENGINE CO. (From December 2008 to April 2010). ▫ Maintenance and overhaul Diesel Engines’ Generators. ▫ Preparing the technical questions for Diesel Generators' installation (Tender envelope preparation ).

• This Co. had a fleet of Tourist Buses with various brands, (Mercedes, Iveco, Toyota, and Scania). • During summer vacation I was one of workshop technical staff and was performing the maintenance and repairs by myself.

I have studied the mechanical engineering for five year, first year (peripartory) was about all branches of engineering, then I had specialized in general mechanical engineering in second and third year, and then I had specialized in Automotive mechanical engineering.