Ahmed Hedefa

· Designed and implemented a customer sampling process, assessing economic feasibility, physical constraints, and risks, while collaborating with a broad organizational network to engage subject-matter experts, presenting the proposal to stakeholders, and guiding it to the Management of Change (MOC) stage. · Conducted a competitive market study by analyzing the competitor landscape in the PE distribution market, delivering a comprehensive study used by sales managers to enhance negotiation strategies and identify growth opportunities. · Built an automated analytics dashboard (Power BI, Python, VBA) that consolidated commercial and operational data, cutting manual reporting time.

· Conducted data analysis and queries to determine accurate values for developing and modifying settlement market charges. · Successfully planned and executed user acceptance testing to validate the functionality of settlement market charges, ensuring seamless integration with upstream and downstream tools. · Collaborated closely with team members from the Replacement of Settlement System (RSS) project, ensuring smooth interoperability between new and existing tools and processes. · Coordinated project implementation tasks, including mapping new workflows, documenting procedures, and training end users, accelerating change adoption across Finance, IT, and Market Operations.

· Processed ~100  geological samples per shift via ICP‑MS and Aqua Regia / total digestion workflows, consistently meeting QA/QC tolerances. · Calibrated and maintained critical instruments (pipettes, balances, autosampler), cutting re‑runs by 10 %. · Monitored reagent inventory and triggered just‑in‑time orders, sustaining 100 % instrument uptime and preventing stockouts.