Ahmed Abdul Karem

■ Simplified complex logistics features into clear, benefit-driven product narratives. ■ Developed "product-first" creative concepts and video storyboards to drive adoption. ■ Managed feature launches with high-impact sales collateral and digital assets. ■ Translated technical product logic into persuasive presentations for the sales team. ■ Tailored product messaging for cultural and professional alignment in the Saudi market.

■ Conduct market research and identify target B2B clients. ■ Generate and qualify leads through email, calls, LinkedIn, and events. ■ Engage clients via discovery calls to understand business needs. ■ Deliver tailored SaaS product demos and solution presentations. ■ Manage the full sales cycle including proposals, negotiations, and deal closing. ■ Maintain accurate CRM records and track pipeline performance. ■ Collaborate with marketing and SDRs on lead generation and outreach. ■ Translate client requirements into solution briefs and documentation. ■ Customize sales content and support RFP/RFI submissions. ■ Coordinate with sales, technical, and product teams for solution alignment. ■ Stay updated on market trends, competitors, and product developments.

■ Provide prompt support to customers and partners via phone, email, or chat, resolving technical and booking-related issues. ■ Diagnose and fix system errors, payment concerns, or reservation discrepancies while escalating complex problems to specialized teams. ■ Assist property partners with account setup, listing management, and system integrations to ensure platform optimization. ■ Maintain accurate records of issues in the CRM and collaborate with internal teams to enhance platform performance.

■ Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer. ■ Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer. ■ Greet customers in a courteous, friendly, and professional manner using agreed upon procedures. ■ Prepare complete and accurate work including appropriately notating accounts as required. ■ Participate in activities designed to improve customer satisfaction and business performance. ■ Track, document and retrieve information in call tracking database.

■ Deployed as a solider supervisor engineer working in The field of surveying works, concrete constructions and finishes within the egyption armed forces.

■ Develop marketing strategies that align with the company's business goals ■ Manage and execute campaigns across various digital channels, including email, social media, search engines, and display advertising Measure and report on the performance of digital marketing campaigns, and assess against goals (ROI and KPIs) ■ Conduct market research and analyze trends to identify new opportunities and improve campaign performance ■ Collaborate with cross-functional teams, including creative, content, and web development, to produce engaging content and optimize user experience ■ Stay up-to-date with emerging digital marketing trends and technologies