Ahmad Hasan Mahboub

Main Areas of Expertise and Focus: - Artificial Intelligence Strategies - Digital Strategy - Smart Transformation - Robotics and Chatbots - Data Science Labs - Digital Adoption - Smart Mobility - Smart Apps Transformation and AI Integration - Smart Programs Management

Main Areas of Expertise and Focus: - Developing Strategy and supervising excellence performance implementation in field of Government excellence awards such as Dubai Government Excellence Program and Hamdan Bin Mohammed Programme for Smart Government, in addition to Emirates Government Service Excellence Programme. - Lead services improvement plans, evaluation and analyzing customer satisfaction surveys, mystery shopper surveys, complaints, service processes KPIs and impact on the services on other government entities based on a clear scientific approach. - Developing work plans for initiatives implementation and developing a work plans demonstrating the framework and the ultimate usage of available resources and experiences in RTA - Adopting an improvement methodology based on Dubai Model tools as a comprehensive approach for improvement across RTA. - Head of department (with 7 units) and managing more than 300 employees - Managing Customer complains, suggestions, notifications and feedback through CRM system. Managing customer services, analysis, studies and inquiries in Call Center, Customer care. KEY ACHIEVEMENTS - Awarded Hamdan Bin Mohammed Program for Smart Government and Dubai Government Excellence Program (27 awards) Along with national and international awards (20) - Successful implementations of 90 initiatives of service improvement in RTA in the past 5 years - Leading study and implementation of RTA-wide visibility and monitoring dashboard for all of RTA’s 212 services - In charge of rolling-out RTA-wide Omni-channel strategy including service center, contact center, web services, etc. - Developed and launched first of its kind Kiosk self-service channel to improve customer convenience and presented Pilot for Automated Customer Service at Gitex 2016 - More than 35 appreciation and gratitude certificates for commitment to customer service and happiness - Chief happiness officer, happiness champion, RTA innovation team leader

MAIN DUTIES - Heading customer services operations within commercial division reporting to the Chief Commercial Officer (team of 60 employees). - Operations include: call center, customer service center, properties hand over, property registration/ transfer and government liaison issues. - Setting policies and procedures for day to day transactions. - Setting strategies/solutions and way forward. - Special tasks/cases and reports for the executive board. - General coordination/communication and liaison internally, corporate level and within government authorities. Development Director: - Design operations including concept, master plan, and detail - Commercial operations like procurement, tendering, contracts, joint ventures opportunities, valuations, customer issues, etc. - Financial issues such as business planning, feasibilities, cash flows, collections, budgeting - etc. - Investors affairs(third party developers) including requests, exceptions, approvals, design approvals - etc. - Head of negotiation team responsible for debit restructuring. - Overall project operations technical and managerial. - Overall coordination among corporate level and outside. - General progress/issues reporting to executives. KEY ACHIEVEMENTS - Reengineer commercial and supporting activities (sales, transfer, call center) during financial crisis - Headed financial settlement and debt management - Managed and solved government related tasks (NOCs, Title Deeds, etc.) - Lead and implement design and development activities for Palm Jebel Ali, water front, Jumera village and Jumera park - Part of successful projects launch such as Jumera Park and Village - Value engineering activity for Jumera Park and Village ended with millions of savings - Project management of around 3billion worth of projects

MAIN DUTIES - Head of Dubai projects and experienced other emirates such as: Ras al Khaimah, Sharjah, Ajman, Umm Al Quwain and Fujairah. - Head of Engineers Team in charge of following up a complex of 30 Villas in RAK and 50 in UAQ. - General supervision include arranging site visits for: -- Approving contractors’ bills. -- Final handing over. -- Assessing real estate in order to buy it for our clients. -- Solving disputes between clients, contractors and consultants. -- General follow up of projects progress. - Managing and solving all projects related issues. - Qualifying contractors and consultants including maintaining the current system. - Member of the Technical Committee that is responsible for all the technical and managerial aspects related to our projects. - Participated in setting, maintaining and developing the current system and procedures. KEY ACHIEVEMENTS - Part of the establishment team (employee number two to join) - Managed and delivered more than 200 villas - Developed and implemented main systems, procedures including engineering and administration activities - Developed engineering consultants and contractors qualifying system - Member of technical committee responsible for resolving all technical and contractual related issues in all housing projects overall UAE