Cristian O.

𝗣𝗿𝗼𝗱𝘂𝗰𝘁 & 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗿 with +12 years of 𝗽𝗿𝗼𝗷𝗲𝗰𝘁 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁/𝗘𝟮𝗘 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘆 expertise, bridging the gaps with hands-on: 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗔𝗻𝗮𝗹𝘆𝘀𝗶𝘀, 𝗣𝗿𝗼𝗷𝗲𝗰𝘁 & 𝗣𝗿𝗼𝗱𝘂𝗰𝘁 (𝗖𝗥𝗢+𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀), 𝗤𝗔, 𝗧𝗮𝗹𝗲𝗻𝘁 𝗿𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁, 𝗧𝗲𝗮𝗺 𝗦𝘆𝗻𝗲𝗿𝗴𝘆 𝗕𝘂𝗶𝗹𝗱𝗶𝗻𝗴, 𝗔𝗜 𝗔𝗱𝗼𝗽𝘁𝗶𝗼𝗻, 𝗨𝗫/𝗖𝗫, 𝗩𝗶𝗯𝗲 𝗖𝗼𝗱𝗶𝗻𝗴, 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗦𝘂𝗰𝗰𝗲𝘀𝘀/𝗜𝗻𝗰𝗶𝗱𝗲𝗻𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁, 𝗠𝗮𝗿𝗸𝗲𝘁𝗶𝗻𝗴/𝗛𝗥 𝗢𝗽𝘀, 𝗲𝘁𝗰. ✅I’ve supported and scaled products for startups and worked for brands like 𝗦𝗲𝗽𝗵𝗼𝗿𝗮 (𝟴 𝗰𝗼𝘂𝗻𝘁𝗿𝗶𝗲𝘀 𝗺𝗮𝗶𝗻𝘁𝗲𝗻𝗮𝗻𝗰𝗲), 𝗠𝗶𝗰𝗿𝗼𝗺𝗮𝗻𝗶𝗮, 𝗘𝗠𝗣, 𝗔𝗵𝗼𝗹𝗱 𝗗𝗲𝗹𝗵𝗮𝗶𝘇𝗲 ✅I've 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝗲𝗱 𝟮𝘅 𝗰𝗼𝗺𝗽𝗹𝗲𝘅 𝘀𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝘀𝘆𝘀𝘁𝗲𝗺𝘀 𝗳𝗿𝗼𝗺 𝟬 𝘁𝗼 𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵 𝗻𝗶𝗺𝗯𝗹𝗲 𝘀𝗲𝗻𝗶𝗼𝗿 𝗱𝗲𝘃 𝘁𝗲𝗮𝗺𝘀, one of them 𝗿𝗲𝗮𝗰𝗵𝗲𝗱 𝟱𝟬𝟬 𝗠𝗔𝗨 in the 1st 5 months after Beta launch ✅Hired the top technical talents, saving the project's direction and money for founders, and collaborated smoothly towards value-driven delivery 𝗪𝗵𝗮𝘁 𝘆𝗼𝘂𝗿 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀 𝗹𝗼𝗼𝗸𝘀 𝗹𝗶𝗸𝗲 𝗮𝗳𝘁𝗲𝗿 we start: * 𝗘𝗳𝗳𝗶𝗰𝗶𝗲𝗻𝘁 Workflows & 𝗢𝗽𝘁𝗶𝗺𝗶𝘇𝗲𝗱 Processes focused on 𝗨𝘀𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗮𝗻𝗱 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗦𝘂𝗰𝗰𝗲𝘀𝘀 * Releases become 𝗽𝗿𝗲𝗱𝗶𝗰𝘁𝗮𝗯𝗹𝗲 (real milestones, capacity-based planning, fewer surprises) * Quality becomes 𝗰𝗼𝗻𝘀𝗶𝘀𝘁𝗲𝗻𝘁 (strong requirements + QA/release gates → less rework/defects) * Teams become 𝗰𝗮𝗹𝗺𝗲𝗿 𝗮𝗻𝗱 𝗳𝗮𝘀𝘁𝗲𝗿 (clear priorities, better cadence, fewer blockers, more collaboration) * Stakeholders stay 𝗮𝗹𝗶𝗴𝗻𝗲𝗱 (clean reporting, risk visibility, decision-ready updates) * Product outcomes improve (𝗨𝗫-𝗳𝗶𝗿𝘀𝘁 + 𝗮𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 for activation/retention/conversion) * Hiring improves: 𝘁𝗵𝗲 𝗿𝗶𝗴𝗵𝘁 𝘁𝗲𝗰𝗵𝗻𝗶𝗰𝗮𝗹 𝘁𝗮𝗹𝗲𝗻𝘁 + a system that helps them 𝗱𝗲𝗹𝗶𝘃𝗲𝗿

Accentonpeople.com is recruiting IT talents, executive level and building expert tech teams in the CEE region and worldwide. We deliver quality candidates worldwide with a focus on the Central and Eastern European region. A focused recruitment alternative that converts talents, based on quality and retention of candidates with a unique track record in hiring top tech talents for well-known brands and top-notch start-ups in the software development ecosystem. We've hired top-notch tech candidates for top IT companies in Poland, Germany, Romania, Malta, Switzerland, UK, Austria, Saudi Arabia and the US now. Recruitment requirements at cv@accentonpeople.com Key Achivements: ● Business development and contracts management, achieving 110% contracts delivery ● Facilitated strategic hires, placing over 50 senior IT experts, strengthening teams' technological capabilities, fostering robust talent networks across Central and Eastern Europe ● Secured more than 15 sustainable partnerships, enhancing long-term business growth

- Built high-performance teams that increased software delivery rates and significantly enhanced application quality (+10 headcount) - Building and leading a PLG-Driven development - AI adoption solution proposal to improve user experience (via developing a knowledge base RAG) - Directed strategic product roadmaps and innovative features, improving user engagement, user retention rate, satisfaction scores (NPS), revenue growth (ARR), global product adoption, MAU/DAU, conversions, etc. - Lead MVP development + secured a fast Beta launch to market - Optimized internal workflows, achieving substantial efficiency gains and cost savings - Hands-on Business Analysis, Functional Specifications Writing, UX solutions/mockups, QA bugs/features validation - Customer support and handling incident management - Marketing campaigns: strategy & execution Tools used: JIRA/Confluence/Spreadsheets/Figma/Trello/Sentry/Grafana/Outseta/Posthog/Slack/etc.

Led the full lifecycle of eCommerce web and mobile projects—from backlog prioritization and roadmap planning to stakeholder alignment and team delivery. Recruited and managed a cross-functional team of 14+ engineers, analysts, and vendors, driving agile practices (Scrum, Kanban, Kaizen) to streamline workflows and improve delivery speed. Oversaw budgeting, risk management, and QA of end-to-end user flows, ensuring high-quality, on-time releases that met business goals. Key Achievements: - Launched a scalable multi-tenant eCommerce marketplace platform - Delivered a new corporate website from concept to launch - Built and led a high-performing tech team and strengthened collaboration across 7 stakeholders and 5 vendor partners

Led support, maintenance, and continuous development for major eCommerce clients including Sephora (9 country sites), Micromania part of Gamestop, and EMP, all built on Salesforce Commerce Cloud. Oversaw cross-functional teams of ~30 FTE, managing complex incident resolution (L1–L3), sprint planning, and platform evolution across multiple markets. Streamlined incident triage and delivery pipelines, prioritized change requests, and ensured timely releases while keeping budget, KPIs, and stakeholder satisfaction in check. Coordinated 24/7 support readiness, optimized monitoring tools, and championed process improvements through Kaizen and agile practices. Key Achievements: - Boosted delivery performance by 25% through improved planning, communication, and execution - Managed simultaneous support operations across 10+ international websites with consistent SLA compliance - Led tech teams(+30 headcount) in applying PMP and agile methodologies (Scrum, Kanban, Scrumban) to enhance efficiency and stakeholder collaboration

Managed full-cycle web development projects and teams (+20 team headcount)—from scoping and team onboarding to delivery and post-launch optimization. Ensured clear timelines, accurate estimations, and consistent quality through structured workflows and daily coordination with clients. Improved delivery speed and reduced risks by refining processes, anticipating bottlenecks, and aligning teams early. Strengthened client relationships through upselling, personalized support, and proactive project reporting. Key Achievements: - Delivered multiple custom web projects on time and within budget - Boosted internal efficiency by applying continuous improvement across project, HR, and development operations - Built a reliable expert network through strategic headhunting and vendor partnerships

Led cross-functional teams across sales, customer experience, and account management, consistently improving performance and contract success rates. Managed and coached over 10 agents, increasing conversion rates by 14% and securing a personal contract closure rate between 45%–65%. Redesigned recruitment and training processes, interviewing 50+ candidates and successfully filling 8 key roles in under 5 months. Enhanced partner relations by targeting and onboarding high-value hotels, renegotiating contracts to improve commission margins. Implemented a value-added client service that elevated customer satisfaction and service differentiation. Achieved a 94%+ success rate in rate parity operations, securing competitive hotel pricing and mentoring a new team member to reach a 97% success rate in their first month. Key Achievements: +14% call center conversion improvement through coaching and workflow optimization - 45–65% personal contract close rate with strategic partner onboarding and negotiation - Built and led three departments (Sales, Customer Experience, Rate Parity) with measurable performance gains

Managed inbound B2C sales, converting client accommodation requests into tailored reservations across a portfolio of 1,000+ hotels. Drove B2B portfolio growth by negotiating and onboarding new hotel partners through outbound sales efforts. Led group bookings and event planning, aligning client needs with optimized hotel offers and negotiating competitive rates. Renegotiated pricing with existing partners to improve profit margins. Ensured timely invoice payments and reduced outstanding debts through proactive and diplomatic client follow-up. Key Achievements: - Increased hotel portfolio through strategic B2B outreach and partner negotiation - Secured optimal client bookings by balancing quality, location, and price criteria - Improved payment collection rates through consistent follow-up and client relationship management

• Contacting and maintaining business relationships with administrators and presidents of residents associations, in order to implement advertising system and develop portfolio of locations • Market prospecting: identifying potential clients, contacting them and following the sales flow • Implementing marketing plans and creating the strategies for start-up business • Coordinating the technical team • Monitoring clients advertising campaigns, analyzing and evaluating the efficiency

• Market research, identifying new clients; managed the company portfolio of clients • Creating and keeping business relations on long term; negotiating contracts and creating advertising concepts together with clients • Supervising the distribution activity on local city area by coordinating a 4 members team • Providing the optimum advertising solutions in order to gain maximum impact on the market • Organised the recruitment process for 2 management positions in the company

• Coordinating teams involved in various projects with the scope of recruitment, organizing events and conferences • I created the brand concept for the recruitment campaign and implemented the international brand concept within local organisation as well as for all projects and conferences planned in the year plan • Promoting the organisation brand concepts internally and externally (stakeholders) and maintaining an efficient image through quality of concepts and materials developed • I obtained 2000 flyers branded with our campaign and one appearance in newspaper Arges from a local advertising company

Licensed in "The business development in franchise style"