Adriana Smith

• Analyze complex work scopes and accompanying documents, and ascertain availability and the most practicable and advantageous method of meeting customer requirements by managing a fleet of 25+ vehicles - scheduling regular maintenance, procuring and presenting necessary documentation to allow for safe and timely deliveries • Serve as liaison with stakeholders at Amazon and JJ Keller to onboard associates by gathering, preparing, and presenting necessary documentation in a timely manner to increase company capacity and output • Monitor associates's performance for compliance with contract terms and conditions • Prepare and present documents (weekly/daily reports) outlining company performance across metrics for safety, quality, and performance • Perform weekly deep-dives using DSP performance metrics to identify areas of potential dispute and weakness, as well as advise and assist in the creation of policies and procedures to mitigate present issues • Manage a team of 45+ active drivers and perform regular coaching sessions to ensure that behavior is in accordance with Amazon regulations and policies • Developed new methods for daily work functions utilizing digital software to streamline operations

• Developed materials necessary to provide one-on-one instruction to students with exceptionalities • Planned and implemented engaging instruction aligned to state and school standards • Prepared detailed documents outlining student performance and development across age-appropriate academic and developmental standards to present to stakeholders • Accommodated instruction to meet diverse needs of students (gifted students, emergent readers, English language learners, etc.)

• Monitors contractor's performance for compliance with contract terms and conditions by ensuring timely order and delivery of project materials • Worked alongside team to facilitate the completion of multiple construction projects (demolition, refurbishment and installation of systems used at water treatment plants and pump stations in MD) with various deadlines in a timely manner • Established relationships with subcontractors to assist in the completion of project details according to directives and plans • Followed safety protocols as directed and came to work prepared with the required PPE

• Built relationships with existing customers and fostered relationships with new guests • Communicated openly with a team to ensure smooth operations of the gaming facility • Demonstrated the capacity to work independently with minimal direction

• Made use of digital software to maintain/update patient records as well as send, fill and make changes to client prescriptions • Worked directly alongside case managers, prescribers, and doctors to coordinate patient care • Maintained a positive environment to encourage open communication between patients and staff customers and fostered relationships with new guests