adrian baillie

customer service representative

About

A creative and enthusiastic person with a diverse range of administrative experience gained over 35 years. Outgoing with strong and effective organisational skills. A mature self-motivated person with exemplary communication skills. Good team player and able to use his own initiative to achieve company objectives. Versatile and learns new skills quickly, competent in the use of IT, possessing technical knowledge of accounts, financial services and insurance, also excellent planning, scheduling. Able to transfer skills in a wide range of environments. Positive approach to employment and keen to obtain new skills and training and a flexible approach to all work situations.

Country

united kingdom

City

dudley

Industry

financial services

Skill

it, word, excel, training, time management, administrative assistants, customer service, project planning, teamwork, process scheduler, powerpoint, policy, insurance, banking, photography, call centers, team leadership, microsoft office, process improvement, project management, customer satisfaction, microsoft excel, change management, customer experience, financial services, contact centers

Experience

customer service representative

bnp paribas

2015-10 - Present · 11 yrs

customer services

creation financial services

2012-7 - 2015-5 · 2 yrs 11 mos

coisurance agent

rsa

1982-12 - 2010-3 · 27 yrs 4 mos

* Key Responsibilities * Logging and cataloguing individual Coinsurance cheques via a speacsheet. * Dealing with Loss Adjusters and Brokers. * Liasing in other Insurance Companies to gain reimbursement of their Coinsurance debts from £50.00 to £100,000 plus. * Checking claims to see of they were paid up to date. * Chasing Coinsurers to see if they were aware of late payment. * Dealing with various methods of payment and communication between RSA and policy holders. * Designing a variety of presentations to staff via email, powerpoint and stationary. * Customer Care dealing with the general public and internal customers. * Supervising staff training, chairing meetings and organizing associated agendas. * General Administration – Compilation of letters and emails to Policyholders, Brokers and Banks, * Adhering to all company policies and procedures, including contracts, Data Protection Act, Confidentiality Agreements, Health and Safety

operational customer representative

virgin media

2010-5 - 2012-4 · 2 yrs

* Key Responsibilities * Dealing with Field Technicians and Customers from the United Kingdom. * Liaising with Customer Enquiries, Customer Care, Faults Department. * Working with the Customer Recovery Team and Technical Support. * Making sure Technicians are on route to their jobs. * Activation of V +, Vbox HD boxes, Cards to go in the boxes, Modems. * Making sure Virgins Services that are allocated to the customer are working properly. * Getting modems ready for activation via Virgins operating software CDFR or ‘Walled Garden’. * Processing Technicians Work Orders, and scheduling of their jobs. * Rescheduling Technicians work orders. * Dealing with the move and transfer of Virgin Services. * Operating ICOMS and Customer Care Gateway Virgin’s Computer software that allows the activation of equipment. * Dealing with Virgin transmission problems and correcting them. * Tracking technicians and making sure that they are on time via the Virgin “ETA” System. * Adhering to the Data Protection Act.

work experience trainee

community health councils

1982-6 - 1982-12 · 7 mos

* My Duties included * General Administration * Typing * Filing * Answering the phone * Photo copying and duplicating * Opening the post * Going to the Post office * Attending meetings * Delivery of documents * Looking after the stock cupboard * Ordering office supplies * Maintaining the Office * Providing Administrative support