Adelya Khakimova

* Monitor all hiring and recruitment processes for compliance with local law and company policies and standards * Assist with orientation of new employees * Train new hires on Human Resources processes, programs, policies, information systems, etc * Provide HR advice and support to line managers and employees, explaining procedures and policies in a timely effective manner * Maintain confidentiality and security of employee and property records, files, and information * Generate Human Resources data reports as required or as requested * Serve as Human Resources subject matter expert and participate on project team * Partner with and assist others to promote an environment of teamwork and achieve common goals.

* Assist management in screening resumes, conducting interviews and selecting new hires * Assist employees with internal and external transfer requests and procedures * Maintain applicant flow, medical screen, orientation and transfer request logs * Communicate to all applicants receiving a job offer the necessary documentation required * Create new employee personnel file * Assist with orientation of new employees * Respond to questions, requests, and concerns from employees and management regarding company and Human Resources programs, policies and guidelines * Maintain confidentiality and security of employee and property records, files, and information * Support all co-workers and treat them with dignity and respect * Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality * Develop and maintain positive and productive working relationships with other employees and departments

* Carry out general administration tasks for the HR Department * Provide day to day advice to Line Managers and Employees on general HR related queries * Carry out all the administrative processes in the recruitment process * Administer the process for new employees * Complete the documentation process to PRO for new visa requirement * Create and maintain an effective departmental filing system, ensuring all correspondence and certification is appropriately filed, ensuring strict security and confidentiality * Ensure that all HR policies and employee handbooks, are compliant to relevant legislation * Conduct employee reviews, appraisals and inductions * Respond to queries regarding employee pay and leave balances * Create and maintain the electronic and manual records for employees including personnel files, payroll records, annual and sick leave records * Draft general HR correspondence for company employees * Provide direct support to the HR Director * Arrange exit process for Leavers Process new Hires, status changes and termination in SAP system

* Coordinate office activities and operations to secure efficiency and compliance to company policies * Answer calls from customers regarding their inquiries and if required direct it to the right person * Provide general administrative and clerical support including mailing, scanning, faxing and copying to management * Maintain electronic and hard copy filing system as needed * Assist in resolving any administrative problems * Schedule and coordinate meetings, appointments and travel arrangements for Managers

*  Handle and resolve customer complaints/ on the road issues/relocations *  Obtain and evaluate all relevant information to handle product and service inquiries *  Organize workflow to meet customer timeframes *  Keep records of customer interactions and transactions *  Record details of inquiries, comments and complaints *  Record details of actions taken *  Communicate and coordinate with internal departments (outbound/inbound) *  Follow up on customer interactions *  Provide feedback on the efficiency of the customer service process