adeline neo

channel sales director

About

Senior Account Manager ... IBM Singapore ... Projects such as PC & laptop replacement, Software refresh, software roll-out. ... Staff Software Engineer at Visa...

Country

singapore

City

singapore

Industry

information technology and services

Skill

risk assessment, telecommunications, account management, business development, managed services, product management

Experience

business unit manager

netpoleon solutions

2016-1 - 2017-12 · 2 yrs

channel sales director

securecraft pte

2017-12 - Present · 8 yrs 10 mos

senior account manager

e-cop

2013-1 - 2014-1 · 1 yr 1 mo

client manager

ibm

2007-1 - 2008-1 · 1 yr 1 mo

channel sales director

securecraft asia

2017-12 - Present · 8 yrs 10 mos

customer relationship executive

ecop pte

2006-1 - 2007-1 · 1 yr 1 mo

* After-sales customer relationship management. * Handling customer expectations, feedback. * Detail documentation and minutes of meetings. * Support sales team in sales process and documentation and proposal. * Enhance customer satisfaction * Identify new leads for sales. * Assist in seminar organization.

relationship manager

opus it pte

2005-1 - 2006-1 · 1 yr 1 mo

* Providing CEO-Level IT operations support. * Write monthly mass communication articles for SIA * Handling and managing expectations of internal and SIA users feedback * Managing local and overseas customer complaints * Presentation to SIA and all subsidaries on project launch, implementation, monthly updates. * In charge of all C-Level management projects. Projects such as PC & laptop replacement, Software refresh, software roll-out. * Project management of the above projects is well received and least disruption to the users. * Detail documentation development/management * Reports and presentation to all levels of users (internal and external

account manager

ncs group

2014-1 - 2015-2 · 1 yr 2 mos

associate consultant

national computer systems

1999-4 - 2005-1 · 5 yrs 10 mos

* Experience in networking in LAN and WAN environment for network backbone of SingTel MegaPop. * Implement, Troubleshoot and resolve network issues SingTel MegaPop * Configuring and maintenance of Cisco routers in SingTel network. * Software maintenance of Runway Visual Range, Changi Airport. Implement and testing of the new system installed. * Maintenance of high-end equipment in NCS Communications Engineering. * Overseas installation of equipment for SingTel. (Japan). With the implementation of the the core routers in Japan , we have strengthen SingTel-IX presence and enable SingTel-IX to expand it customer base in Japan * Planning and support customers in SingTel's networks. * Conducting training for customers * Implementation of NMS in the network.

account manager

starhub

2008-1 - 2012-12 · 5 yrs

* Grow existing government sector accounts to build good relationship, uncover and develop more business opportunities among the Government agencies. * Responsible for identifying opportunities, generating leads while maintaining customer satisfaction * Lead in tenders and RFPs to ensure timely submission of proposals. * Develop solutions with business partners when appropriate to meet customer's requirements * Forward planning with customers on future project opportunities. * Have clinched competitive key wins.