Adam Whitehall

This vital role provides Business Manager expertise to the Director and their Leadership team to ensure the unit achieves and deliveries its strategic goals. They are accountable for providing an effective framework for the day-to-day management of the CIS office. With a high level of sound and independent judgement and problem solving and have exceptional organisational skills. This is a highly influential role in what can be a challenging environment. With a need to be resilient and adept at extracting insights and translating these into balanced and actionable intelligence for the leadership team. This role works across organisational boundaries and stakeholders and be a key member and contributor to the leadership team, providing advice and counsel, whilst bringing empathy and energy.

Led operational transformation for a fast-scaling FinTech, introducing frameworks, controls, and compliance processes to enable sustainable growth. Key Achievements: · Designed and implemented a global procurement framework across four business units, improving spend control and vendor management. · Delivered £250k+ annual cost savings through structured approvals, licence usage tracking, and vendor optimisation. · Led a full review of ESG and CSR policies, securing senior buy-in and aligning operational practices with sustainability goals.

Led operational change and transformation programmes for a multi-site cash management business regulated by the Bank of England, partnering with shareholder banks (HSBC, Barclays, Lloyds, RBS). Key Achievements: · Delivered a multi-site rollout of a virtual cash management platform, ensuring compliance with security, audit, and regulatory standards. · Designed risk-based operational frameworks that reduced SLA breaches by 30% and improved audit performance across the organisation. · Led the successful delivery of a high-street business banking solution for shareholder banks, coordinating suppliers, subcontractors, and operational teams. · Chaired the company’s CSR programme, introducing transport and waste policies that reduced operational costs and environmental impact.

Key Achievements: · Negotiated supplier contracts that delivered 10% cost reductions without compromising service quality. · Improved safety compliance to 100% through structured H&S frameworks and team engagement. · Increased customer retention by 15% through service enhancements and stronger relationship management.

Key Achievements: · Successfully recruited 300+ government-cleared staff for a Home Office contract, exceeding SLA delivery targets. · Promoted to specialist recruiter for healthcare roles, building long-term client relationships and expanding revenue.

Also attained CIPD qualification

Merit

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