Abhilasha Panwar
Assistant Manager Founder's Office @ PALMONAS
About
I create smiles :D Nope.. I am not a dentist! As a Customer Experience Lead and Marketing Coordinator, I'm all about creating moments that make customers feel valued and building brands they actually want to talk about! With 4 startups on my resume, I've mastered navigating the unique challenges and opportunities of fast-paced startup ecosystems. I excel at turning customer feedback into real improvements and finding those little touches that transform a transaction into a relationship <3 The D2C space is where I feel most alive! ... it's fast, it's honest, and every day is a chance to make someone's shopping experience a little bit better ;)
India
Pune District
Apparel & Fashion
B2B Marketing Strategy, Business-to-Business (B2B), Wooqer, Strategic Planning, Cross-team Collaboration, Email Etiquette, Training, SOP Development, Cross-functional Team Leadership, Strategic Communications, Proofreading, Marketing Materials, Marketing Campaign Plans, Leadership, Marketing Campaign Management, Campaigns, Brand Strategy, Branding, Consumer Behavior, Marketing Communications
Experience
Assistant Manager Founder's Office
PALMONAS
Pune, Maharashtra, India
1. Driving retail operations strategy and system transformation across 50+ stores for customised gold orders. 2. B2B activation strategy and implementation. 3. Overlooking CS for SIS module.
Customer Experience Manager
PALMONAS
Pune, Maharashtra, India
1. Led end-to-end customer journey optimization, managing inquiries and feedback loops to maintain high satisfaction during rapid growth. 2. Translated customer insights into actionable improvements through cross-functional collaboration, enhancing retention and reducing churn. 3. Established CX metrics and SOPs to ensure consistent service quality while scaling support operations.
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Education
ST MIRA'S COLLEGE FOR GIRLS PUNE
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