Abhilash Nair

Recruitment Coordinator @ Envertiz Consultancy

About

With a foundation in Computer and Information Sciences from Kendriya Vidyalaya, I contributed as a Senior Customer Support Executive at Dynamed Healthcare Solutions Pvt. Ltd. Core strengths include contact center management, customer service excellence, and call center development, ensuring seamless customer experiences. At Dynamed Healthcare, I collaborated with teams to manage escalations, foster client relationships, and drive customer retention. Focused on problem-solving and long-term client success, I aim to bring dedication and a collaborative mindset to organizations prioritizing customer satisfaction and sustainable growth.

Country

India

City

Kanayannur

Industry

Hospital & Health Care

Skill

Contact Center Management, Customer Service Management, Call Center Development, Soft Skills, Customer Loyalty, Negotiation, Operations Management, Support Management, Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Support, Customer Insight, Customer Engagement, Inbound , outbound, Chat, Email, Escalation Resolution

Experience

Recruitment Coordinator

Envertiz Consultancy

2025-9 - Present · 1 yr

Senior Customer Support Executive

Dynamed Healthcare Solutions Pvt. Ltd

2023-1 - 2025-5 · 2 yrs 5 mos

Kochi, Kerala, India

Senior Customer Support Executive | 8+ Years Experience | Driving Customer Satisfaction & Retention Customer Experience Specialist | Problem-Solver | Building Long-Term Client Relationships Customer Support Leader | Skilled in Escalation Management & Client Success