Abbey Kosiorek

Product Support Specialist @ J. J. Keller & Associates, Inc.

About

With over seven years of experience at J. J. Keller & Associates, Inc., I specialize in delivering expert-level product support for compliance and safety solutions. My role involves managing escalated tickets, collaborating with cross-functional teams, and ensuring customer satisfaction by aligning product support with client needs. A dedicated professional with skills project management, project planning, and leadership I am committed to fostering continuous improvement through training and coaching. By developing actionable guidance and focusing on customer advocacy, I contribute to a culture of service excellence and reliability.

Country

United States

City

Appleton

Industry

Information Technology & Services

Skill

Project Management, Project Planning, Microsoft Office, Social Media, Social Networking, Marketing, Facebook, Pinterest, Social Media Marketing, Digital Photography, Customer Service, Management, Sales, Customer Satisfaction

Experience

Product Support Specialist

J. J. Keller & Associates, Inc.

2019-4 - Present · 7 yrs 6 mos

Neenah, Wisconsin, United States

Product Support Specialist II

J. J. Keller & Associates, Inc.

2019-4 - 2026-5 · 7 yrs 2 mos

I excelled in supporting escalated tickets and training new hires, significantly enhancing team performance. • Delivered comprehensive training and coaching to the inbound team, fostering a culture of continuous improvement. • Worked closely with sales and development teams to align product support with customer needs and expectations. • Developed strong problem-solving skills while managing complex product inquiries and ensuring customer satisfaction.

Gsa

Target

2017-4 - 2019-4 · 2 yrs 1 mo

Appleton, Wisconsin

Customer Service Manager

Office Depot

2016-12 - 2017-9 · 10 mos

Green Bay, Wisconsin

Copy and Print Center Supervisor

Office Depot

2015-5 - 2016-12 · 1 yr 8 mos

Appleton, WI

Print Specialist

Office Depot

2011-10 - 2015-5 · 3 yrs 8 mos

Appleton

Social media Champion

Hilton Garden Inn

2013-4 - 2015-4 · 2 yrs 1 mo

Maintenance of various social media sites including, Facebook, Twitter, Instagram, LinkedIn, & Pinterest. Organizing and promoting business events, area events, food and beverage specials etc.