Aadhil George
Operations Manager @ Neuberg Diagnostics
About
Experienced healthcare operations professional with a strong background in hospital administration, customer experience, and team leadership. Currently serving as Operations Manager at Neuberg Anand Diagnostics, I am committed to driving efficiency, enhancing patient satisfaction, and streamlining processes to support high-quality diagnostic services. Previously at Cloudnine Hospitals, I progressed through various roles—from Guest Relations Executive to Customer Excellence Manager—where I handled end-to-end OPD/IPD operations, grievance redressal, and cross-functional coordination. My approach blends strategic thinking with on-ground execution, ensuring operational excellence and a seamless patient journey. Passionate about building collaborative teams, fostering a culture of service, and using data to inform decisions. Always open to learning and adapting in a fast-paced healthcare environment.
India
Bengaluru
Hospital & Health Care
Operations Management, service excellence, Team Leadership, Continuous Process Improvement, Problem Solving, Service Flow Optimization, Healthcare Administration, Complaint Handling and Resolution, Customer Service Operations, Customer Experience Management, Time Management, Interpersonal Communication, Attention to Detail, Project Management, Strategic Thinking, Data Analysis, Customer Service Representatives, • Customer feedback management, • Customer Empathy, • Multitasking and Organization
Experience
Operations Manager
Neuberg Diagnostics
India
Customer Experience Manager
Cloudnine Group of Hospitals
Bengaluru, Karnataka, India
• Evaluated customer input to discover areas for experience betterment. • Created strategies to improve customer satisfaction by focusing on product quality, delivery speed, and customer service responsiveness. • Adopted innovative solutions for optimizing the customer experience flow. • Revised department schedules to maximize coverage during peak hours.
Senior Customer Care Executive
Cloudnine Group of Hospitals
Bengaluru, Karnataka, India
• Provided customer service by responding to phone, email, and in-person inquiries in a timely manner. • Developed and maintained relationships with customers to ensure their satisfaction. • Gathered customer feedback and reported it to management for further action. • Regularly updated knowledge on product lines. • Resolved customer complaints in a timely manner while maintaining professional attitude.
Marketing Manager
Bestway Exims
India
• Developed and executed digital marketing campaigns to drive website traffic and increase brand awareness. • Built relationships with influencers to promote products or services through their channels. • Coordinated with cross-functional teams to ensure brand consistency across all digital marketing efforts
Office Coordinator
Falcon Aviation Academy
India
• Coordinated office operations and procedures to ensure organizational effectiveness and efficiency. • Followed up with customer inquiries via phone or email promptly. • Organized workloads to streamline tasks and efficiently oversee day-to-day operations under tight deadlines.
Aadhil George's Contact Information
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