Luis Merchán

• Dirigir, planificar, organizar y supervisar las actividades operativas y de apoyo de la empresa. • Encargado del presupuesto empresarial, optimizando los gastos operativos, seleccionando y contratando personal, y dando seguimiento a clientes clave. • Analizar, elaborar y diseñar informes y estadísticas para el control financiero y operativo de la compañía. • Establecer directrices de control administrativo y financiero, asegurando el cumplimiento de políticas y fomentando la colaboración entre áreas operativas para alcanzar los objetivos.  Lead, plan, organize, and control the operational and support activities of the company.  Optimize the company´s finances, budgets, and operating expenses.  Develop administrative, financial, and operative guidelines and supervise internal policies compliance,  Create synergy with the other operational areas to achieve the company goals.  Consolidate monthly and quarterly sales estimates on a weekly basis to project potential organic growth to take management decisions.  Manage financial planning and budged for company with a focus on constant grow.  Manage legal agreements and policies with suppliers and business associates.  Design, lead and implement a new sales policies optimizing the company's overall sales and distribution process. Leading to a more effective and efficient costumer service.  Lead the implementation of a new accounting ERP system (Odoo).  Restructure and reorganize the inventory control method of the company's warehouses.  Developed new profit commission policies to improve the company's portfolio turnover.

• Supervisión de la administración de contratos y pólizas en las negociaciones con clientes, proveedores y socios comerciales. • Asesoramiento al departamento de ventas en colaboración con el área jurídica para la elaboración y negociación de contratos con clientes y proveedores. • Dirección del departamento de compras, enfocado en inversiones, tecnología (IT), comunicaciones y adquisiciones estratégicas. • Elaboración y control del presupuesto de inversión, garantizando una gestión eficiente de los recursos financieros. • Responsabilidad sobre la gestión de seguros y riesgos físicos a nivel nacional, asegurando la protección adecuada de los activos de la empresa. • Presentación de informes de gestión de resultados a la casa matriz, en coordinación con los departamentos financiero y de ética y cumplimiento.  Quote, negotiate and buy goods and services for the development of the company's social activity and its operation, under the established policies and procedures.  Manage legal agreements and policies with suppliers and business associates.  Manage revenue recognition spreadsheets to main headquarters.  Negotiate proposals received by proponents according to internal budget.  Request supplier contracts from company Law.  Generate indicator compliance reports.  Conduct annual supplier evaluation.  Provide administrative support to the CFO by organizing the procurement expenses and deadlines into a user-friendly spreadsheet.  Create and implement a new mobile technology strategy to improve customer service in the Service Engineering area. Complying with the agreements reached with customers, optimizing response times, and minimizing the claims indicator by 40%.  Negotiate new agreements with insurance companies leading to a 35% reduction in insurance premiums for fixed assets and inventories costs.  Lead the project to change the headquarters of the main offices, applying a new financial model to optimize the management of the company's assets.

Soporte y Redes del departamento de Tecnología (IT) para usuarios finales, lideré un equipo especializado en proporcionar soluciones eficientes y de calidad para garantizar la operatividad óptima de los sistemas informáticos  Provide IT support services, troubleshooting, and system operations support.  Provide Microsoft Office support to resolve client issues.  Assist the network team in monitoring network servers.  Develop recommendations for procedures to prevent problems.  Develop checklists for reoccurring problems.  Participate in the implementation of a standardization project of the service management platform of Diebold- Nixdorf Colombia for Latin America.  Managed the project to change the operational platform for Diebold- Nixdorf Colombia.

• Instructor certificado en productos de Microsoft Office y Microsoft Windows (1997-2003). • Capacitación de usuarios finales en productos de Microsoft. • Capacitación de herramientas financieras y bases de datos. • Capacitación de habilidades de comunicación y gestión de grupos.  Perform Microsoft Office training classes to company’s staff.  Conduct training sessions on Microsoft Office tools and guidelines to solve specific issues for enterprise customers.  Instruct students on advanced use of Microsoft Word and Microsoft Excel.  Updated instructional materials when required  Prepare all training material for courses, including PowerPoint presentations, skill exploration and exercises, and assessments.