SungHyun Jo

[Responsible for] - Work as PO/PM of last-mile delivery brokerage IT Products such as Driver’s app, Consumer web app, and BE web app for supporting operations and integrated systems with our clients such as WMS, TMS - Responsible for managing international IT cross-functional teams (13 engineers) in Vietnam Tech hub, previously managed international IT cross-functional team across America, Philippines, India, Taiwan, etc. (1 team, 8 engineers) - Scrum leader of GGX KR IT team - Suggest and Lead IT project based on the business goal based on the OKR methodology [Achievements] - Work as PO/PM to improve web admin feature for operators contributing to decreasing outsourced ops manpower by 30% - Led IT project improving outdated BE system for charging fees for delivery brokerage, and managed its process, which contributed to the break-even of GGX KR business - Led map API change project with foreign engineer from Atlan map API to Kakao map API, saving 20M KRW / Year, and reducing API dependency for stable operation system support - Led DHL Express and DHL Supply chain system integration project, including EN-KR address recognition and Scan to EDI Report, improving Driver’s and BE web apps. - Led DHL Express WMS interface integration project (releasing 2 Apps & 1 web service), Implemented parcel delivery model on GGX KR system, scanned to place delivery orders, and reported it through EDI. Expanded GGX KR’s service territory - Lead logistics control page project for better allocation of shipping resources and more efficient operations (releasing 1 web service) - Lead AI project of estimating an acceptance probability of delivery order by a driver, based on route and price for offering competitive price in the market - Built an AI-powered automation system for call center task analysis.

Business Development and Operation Manager / Intl. Strategy department of Tong-in Intl. (with R&R as PM/PO below) - Supporting the CEO’s decision-making process - Responsible for Military Division operation management based on operational data - Supporting finding business opportunities with IT product [Achievements] - Support to executes Business improvement suggestions that reduced loss by more than 40 million KRW per month (Merging field office, Moving HQ, Cost analysis, and Suggestion for price increase)

[Responsible for] - Lead PM/PO / IT Team of Tong-in Systems & INCUEN - Lead the company’s IT Project, with work as PM and PO - Lead implementing Military division IT Products covering the whole USFK’s relocating process (Forwarding management, Warehouse management, Delivery schedule management, Invoice and collecting management, Moving service resource management, and financial support) - Lead operation automation project for operation efficiency, with data mining from PDF, Auto-editing documents for BL, CI, and PL, etc. [Achievements] - Lead IT project as leader of product, for a company that doesn’t have any IT product for operation - Responsible for operational improvements using IT products, including educating users on system usage and suggesting ideas to enhance operational efficiency. With these IT solutions, successfully delivered over 4 million pounds of household goods annually.

E-commerce Manager - E-commerce manager for 3claps.com (Children’s clothing e-commerce targeting American market) - Marketing data analysis for developing marketing automation solution - Market research (Hongkong, Saudi Arabia, etc.) Achievements - Practical and theoretical knowledge in growth-hacking - Work experience in digital marketing process based on data analysis

IT PM/PO - Work as PM/PO of Online quick-service Naldo (O2O service for last-mile delivery) - Lead service planning and product management (Schedule & scope) - Supporting to developing business strategy with CEO (Ludolf Ebner-Chung, founder and former CEO of YOGIYO) Responsible for develop & manag KPI (Regarding service & operation such as service quality and coverage, the productivity of deliverers, sales performance, etc.) - Responsible for developing Web & Mobile UX/UI [Acheivements] - Work as PM/PO for an online quick-service ordering IT platform, integrating the entire supply chain of urban last-mile delivery services. - As service planner, I Improved customer service productivity, reducing the CS cost per order from 604.1 KRW to 498.3 KRW in 2016, which was only 52% of the quick-service industry average. - Lead a transportation resource allocation service process that reduced order processing costs, increasing the average daily completed transports per deliverer from 9.8 to 12.7 orders.