蘇耿祺蘇

Customer Service Manager

Country

Taiwan

City

Tainan City

Industry

Electrical & Electronic Manufacturing

Skill

Preventive Maintenance, Level A & B qualified, Consulting, System of Systems, Building Business Relationships, Manufacturing Automation, Business-to-Business (B2B), Managing Global Operations, Stabilization, Management, International Exposure, Acceptance Testing, Statistical Process Control (SPC), System Setup, Client Relationship Strengthening, Multi-sourcing, Customer Follow-Up, Long-term Customer Relationships, Customer Service, Material Handling Equipment

Experience

Customer Service Manager

Dematic (Germany-based Automation Systems Provider)

2025-4 - Present · 1 yr 6 mos

Serve as the sole service leader in Taiwan, responsible for establishing and managing the local customer service team from the ground up. Lead a team of engineers to deliver after-sales support, system acceptance, and preventive maintenance for major logistics customers. Oversee customer relationship management, spare parts sales, and service contract execution. Act as the primary liaison between Taiwan operations and regional/global headquarters for technical support and business coordination. Manage all customer service and business functions, including maintenance planning, parts logistics, and service reporting.

資深經理

E-One Moli Energy

2020-3 - Present · 6 yrs 7 mos

台灣 Tainan City 臺南市

Divisional Head

Molicel Energy Co., Ltd. (能元科技有限公司)

2023-3 - 2025-3 · 2 yrs 1 mo

Managed 180 employees across production, process, and maintenance functions. Built a new production division from the ground up and achieved stable mass production within six months. Drove improvement in OEE, yield, and manpower efficiency through lean initiatives. Introduced AMHS automation systems to enhance efficiency and reduce manual operations. Mentored supervisors and engineers to improve ownership and problem-solving capability.

New Project Manager

Molicel Energy Co., Ltd. (能元科技有限公司)

2020-3 - 2023-3 · 3 yrs 1 mo

Led new plant setup in Kaohsiung and Tainan, covering layout design, vendor sourcing, and automation integration. Recruited and trained 100+ staff with zero-experience backgrounds. Coordinated with global customers (Bosch, Dyson, Rimac, Lucid, Archer, Beta) for qualification and ramp-up.

Technical Manager

Pacific Asian System Supply (太平洋系統股份有限公司)

2015-4 - 2020-3 · 5 yrs

Managed after-sales service, technical consultation, and spare-parts business across Taiwan, China, Malaysia, and the Philippines. Led new equipment development projects tailored to customer requirements. Collaborated with Walsin Technology to develop and commercialize a new MLCC printing machine, leading to successful mass production and process innovation. Expanded the company’s presence in Southeast Asia, achieving steady sales growth and long-term customer partnerships.

技術經理

Pacific asia supply system

2014-11 - 2020-3 · 5 yrs 5 mos

美國

Equipment supplier company for MLCC industries

Service Manager

Asys Group Asia Pte Ltd. (新加坡商亞系有限公司台灣分公司)

2014-3 - 2015-3 · 1 yr 1 mo

Established the Taiwan branch from scratch, including team recruitment, warehouse setup, and service system development. Managed local customer service, spare-parts operations, and sales activities.

服務經理

ASYS Taiwan

2013-9 - 2014-11 · 1 yr 3 mos

Zhubei City, Taiwan, Taiwan

太陽能設備商（德商）

Technical Sales Manager

WJS Technology Co., Ltd. (永銳科技有限公司)

2012-7 - 2014-3 · 1 yr 9 mos

Led B2B technical sales and business development for solar and OLED industries. Closed strategic deals with U-Tech, Gigastorage, and E-Ray. Provided technical consulting to enhance customer production efficiency.

Service Supervisor

Meyer Burger AG (梅耶柏格有限公司)

2009-7 - 2012-7 · 3 yrs 1 mo

Managed key customer relationships in China and Taiwan for PECVD and coating systems. Supported sales and new product introduction with European HQ. Built and led a 13-member regional service team.