经栋 张

Solid knowledge and aftersales/service management experience aftersales marketing, tech support, tech training, dealer support and development, parts sales and warranty Creation and implementation of aftersales related standard and development Technical support related and customer service App development Over 10 years team management experience Good computer skill and English Working experience Sep, 2010----present: national service manager----AGCO, China Major responsibilities: technical support, training, field service, warranty, supplier recovery, tech publication and product reliability, after sales marketing, re-man, aftersales revenue/absorption Management of service team and above functions daily activities to ensure a superior service is delivered to customer Team development with performance objectives and measurement Creation/development and implementation of China tech service system/App and process improvements required to improve support to dealer and customer Dealer service development to improve the performance and CSI Address after sales marketing of dealers to achieve a higher profit Re-man operation and support include second-hand machine business Manage and develop the tech support operation revenue/absorption Creation and delivery assignments as requested by the direct supervisor Global product support for exported products April, 2006----Sep, 2010: service manager---JCB, China create and implement service/technical support development programmes service team management and development manage and improve dealer service promote customer care and company brand in various approaches local warranty policy creation and cost control manage training for dealer and customer and training development parts stock and operation support Aug., 2002----2006: parts&service supervisor---STAR-LINK in West Africa field tech and customer support Parts&service team management Parts operation