涛 经

Customer Quality Manager @ Infineon Technologies

About

15 years working experience in a manufacturing and quality environment. Experience in SMT and mechanical assembly process. Deep knowledge of semiconductor technologies, manufacturing processes (FE/BE), quality management, failure analysis and reliability test. Advanced knowledge of quality systems, methods, procedures and tools (e.g. risk management, FMEA, 8D/5why, etc.) Strong problem solving skills including root cause analysis experience. Crisis management skills and experience. Rich experience cooperate with global and local customers/suppliers. Knowledge of audits, certifications. Understanding about the facts to cause EOS/ESD failure in product and application level. Strong communication skills and able to work under pressure.

Country

China

City

Shanghai

Industry

Semiconductors

Skill

Quality Management, NPI quality control, FMEA, Iso 9000, Continuous Improvement, PFMEA, Quality Assurance, Root Cause Analysis, Product Quality, Telecommunications, Quality System, DMAIC, TQM, Failure Analysis

Experience

Infineon Technologies

Customer Quality Manager

Infineon Technologies

LinkedIn
2012-9 - Present · 14 yrs 1 mo

Shanghai

1) Manage customer quality complaints (FAR) and RMA. Specially focus on industrial power (Traction, Convertor, New energy) and consumer applications (Microphone, Smart phone, LED, AC-DC, DC-DC etc.).Main products: MOSFET/IGBT/MEMS/Sensor/Bare die. 2) Crisis management, lead or support taskforce for critical issue. 3) Co-work with FA lab/Business division to improve FA cycle time. 4) Drive continuous improvement projects internally or cooperate with customer. 5) As quality account manager to support all quality related activities/queries for key customers and distributors. 6) Manage customer visits and audits. 7) Quality marketing/training for customer and internal team: semiconductor manufacturing processes, failure analysis etc. 8) On-site support for customer problem verification. 9) Support for design-in projects with sales and application engineer. Resolve quality/application problem to achieve business win.

Nokia

NPI Product Quality Engineer

Nokia

LinkedIn
2006-7 - 2012-10 · 6 yrs 4 mos

Shanghai

1) Co-work with Global PM and R&D team for all new products introduction (TD-LTE). 2) Quality target setup and monitor (DPM, FPY,CPK,OGI etc) 3) Drive continuous improvement projects. 4) Manage internal/external customer complaint. Define the screen/rework flow and risk assessment. 5) Manage QC team for all the NPI products. 6) Set up and modify all the quality documents, quality control plan, QC checklist and PFMEA etc. 7) Nonconformity scrap verification. 8) Report the quality performance to management team. 9) Quality training for new comers and internal team: IPC standard, quality mindset etc.

Education

Chongqing University of Post and Telecommunications

Chongqing University of Post and Telecommunications

LinkedIn

Telecommunication Engineering

2002 - 2006 · 4 yrs

's Contact Information

Email

******@***.com

Phone

(**) *** ****

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