德坤 赵

After graduating from Xi'an University of Architecture and Technology with a major in Communication Engineering in 2014, I joined Sangfor Technologies Inc. Later, I chose to develop my career in its subsidiary, SUNDRAY Technology. From 2014 to 2016, I worked as a technical support engineer in Hangzhou, Wuhan and other places. During my tenure at the front line, I achieved good results in partner training and key customer service.In 2017, I was transferred back to the Shenzhen headquarters to be responsible for customer satisfaction management and regional technical service management. During this period, I promoted the establishment of the company's VOP from scratch, as well as the establishment of customer service files and key customer service work, which significantly improved the company's service reputation.At the end of 2019, I officially took up the position of supervisor of the technical service system, being responsible for the management and operation of the company's entire service team. During this period, I promoted the reconstruction of service processes, the improvement of relevant IT infrastructure, and promote the improvement of work related to the formulation of employees' skills, training, and promotion.Starting from 2024, I further expanded my career and ability boundaries by taking charge of the operation and management of the SMB product line. In the second half of 2025, in order to further expand the SMB market, I officially started to lead the overseas pioneering work of the SMB product line.In April 2026, I officially joined Tencent, where I am responsible for business operations management within CSIG (Cloud and Smart Industries Group).