Glory Du

大客户管理专家 @ Cainiao Group

About

(1)Graduated from the engineering major and have good ability of data analysis and processing. (2)In the company, as a Team Leader, during the period of school as a university student association President, have good communication and leadership skills. (3)Familiar with WMS logic, have operation management experience, good at process control, optimization and renovation. (4)Experience complete UAT（User Acceptance Test) of the project, leading or participate in many optimization projects, have rich experience in project. (5)Experience the high-strength overtime work, have good ability of self-regulation and compression. (6)Be skilled with office software (Power Point/Excel/Word/Visio).

Country

China

City

Hangzhou

Industry

Logistics & Supply Chain

Skill

需求分析, 解决方案, 产品经理, 产品运营, 项目管理, 客户管理, 第三方物流, WMS Implementations, 供应链管理, 仓库管理, 数据分析, Warehousing, Project Management, Microsoft Excel, 运输, 综合, 客户服务

Experience

大客户管理专家

Cainiao Group

2021-5 - Present · 5 yrs 5 mos

中国浙江省杭州

存量KA商家管理 1、负责开发、拓展、维护经济体内或行业内的大型规模标杆客户 2、发掘客户需求，持续跟踪客户与市场动向，协调整合公司资源，制定符合客户需求的方案策略。 3、持续跟踪客户履约需求及体验满意度，建立打造优质履约心智。新客户开发： 1.了解和分析产业及相关市场状况，随时掌握市场动态. 2.负责公司业务和客户拓展，挖掘和转化潜在的商业机会和潜在客户. 3.协调各部门之间的资源，为客户提供解决方案. 4.负责投标、谈判、签约、回款、交付质量跟踪等工作. 5.负责销售规模和利润指标达成

高级解决方案经理

S.F. EXPRESS CO. LTD

2020-11 - 2021-5 · 7 mos

中国上海市

1．负责 KA 项目导入组织工作，包括项目 SOW 及 SOP 输出、成本收集及分析、人员培训及上线运营 2. 负责项目售前售中复盘（过程、系统、商务、损益、运营质量等），及与售后部门的平稳交接 3. 负责 KA 客户关系维护，损益模型搭建，提升项目盈利能力

仓库系统实施PMO

Fast Retailing

2018-10 - 2020-5 · 1 yr 8 mos

中国上海

作为优衣库的项目实施顾问，甲方代行PMO，主导全国区域仓（2B/2C/RFID）项目：主要职责包括： 1.项目管理：作为PMO主导北京仓筹建工作（2B/2C/O2O/RFID），包括前期的需求收集，方案设计以及后期的落地实施项目管理。已经成功上线运营，2B业务负责为北京地区66家门店配货，2C业务负责华北共11个省的天猫和官网订单履行。 2.项目管理：作为PMO主导武汉仓筹建工作，包括前期的需求收集，方案设计以及后期的落地实施项目管理。为华中90家门店配货，目前处于上线前试运行中。 3.运维协助：项目上线后，在过渡期，与运营团队共同保证项目稳定运营。 4.持续优化：项目上线后，针对业务需求及实际运营情况，负责相关优化项目的实施。 5.数据分析：针对项目运营遇到的问题，制定数据分析方案，完成数据分析，通过数据支持运营优化。

IT Business Analyst

TNT

2016-1 - 2018-9 · 2 yrs 9 mos

中国上海

1.快递运营系统(TMS，OMS，OMA)，客服系统，影像系统的需求挖掘和分析，方案设计以及落地实施的项目管理。 2.新系统或优化项目上线后的用户培训，技术支持，以及持续优化。 3.供应商与用户管理，评估用户需求的合理性，协调供应商与用户之间的沟通，项目报价评估，项目进度跟踪管理，产品验收，供应商考核。

Consultant

Auchan Retail

2015-5 - 2016-1 · 9 mos

Shang Hai

Project Description: Develop a new WMS for a big chain supermarket of Franch, aiming to meet the requirements of warehouse of Tai Wan, mainland & Asia.As the role of business analysis, primarily responsible for: 1. Communicating with the clients of Tai Wan, mining the requirements of clients, systemizing the requirements document and communicate with IT team to clarify the requirements. 2. Tracking the process of the project development. 3. Responsible for the training & optimazition of the new WMS after the project go-live.

Operation Management Trainee

LF Logistics(A Li & Fung Company)

2013-7 - 2015-5 · 1 yr 11 mos

Su Zhou

2013/07-2013/08:Took active part in designing and testing of operation flow and WMS for VF CDC. 2013/08-2013/11:Took active part in the UAT test of VF CDC . 2013/11-2014/02:Took 1st rotation in Planning team. Responsible for WMS logic optimization test , the operation of IB WMS and dealing with IB exception. 2014/03-2014/09:Took 2nd rotation in Picking team & Return team. As the coordinator & team leader, assisted supervisors to manage and improve daily operation. 2014/10-2014/12:Took 3rd rotation in Planning team. Responsible for the IB/OB/Return of Timberland, locations management with WMS and strategy optimization, updating SOP and WI. 2015/1 - Now: As Picking & Packing team leader, responsible for personnel management of the whole department , process optimization , exception handling , tracking and analysis .

Education

McGill University

全球制造与供应链管理

2020 - 2023 · 3 yrs

Zhejiang University

全球制造与供应链管理

2020 - 2023 · 3 yrs

Nanjing Normal University

Surveying and Mapping

2009 - 2013 · 4 yrs

Nanjing Normal University is national 211 project universities. Surveying and mapping engineering(key discipline) is based on the key laboratory of Virtual Geographic Environments of the ministry of education. This laboratory has two disciplines--Surveying and Mapping Engineering and GIS. They complement each other. The distinguishing feature of this discipline is cultivating the compound talents with the IT surveying and mapping and spatial information service ability.