平木那奈 Nana HIRAKI

HRBP Japan & Korea @ MBRF

About

Bilingual, passionate about people! Currently HRBP, leading Japan and Korea, additionally supporting China and Singapore. 10+years experience of customer support specialist and team management. 4+years of sales administration. Studied mental health counseling. I believe that who we work with is more important than what we do at the end of the day! 日英バイリンガル。現在HRBPとして日本と韓国の担当、また中国とシンガポールのサポートもしております。10年以上のカスタマーサポート、チームマネージメント経験、また4年以上の営業サポート/アドミン経験がございます。海外でのキャリア経験、ベンチャー企業での経験も積んできました。メンタルヘルスカウンセラーの資格取得後、仕事でそのスキルを活かしてきました。人が健康でワクワク仕事ができる環境づくりが目標です。

Country

Japan

City

Tokyo

Industry

Food Production

Skill

Consultation, Communication, Business Strategy, English, Business English, Customer Service, Counseling Psychology, KPI Reporting, Bilingual Communications, Event Management, Customer Support, Microsoft Office, Team Management, Administrative Assistance, Recruitment support, Project Management, Presentation Skills, Negotiation, Administration, Microsoft Word

Experience

HRBP Japan & Korea

MBRF

2023-9 - Present · 3 yrs 1 mo

Tokyo, Japan

• Manage HR related contracts and documentation. • Recruitment lead, agency coordination and interview processes. • Develop compensation strategies and manage hiring plans. • Onboarding lead for new employees • Ensure compliance with local labor laws and policies. • Deliver employee training and development programs. • Oversee SAP process for invoices and manage expense reconciliation. • Communicate with vendors to track payments and deadlines. • Handle employee relations and resolve workplace issues. • Manage employee engagement survey and lead action planning. • Support visa through external vendor for foreign employees. • Create HR manuals for new recruits and the HR team. • HR budget management • Organize internal and external events for the international market.

Business Development Japan Lead

Boyd & Moore Executive Search

2022-9 - 2023-6 · 10 mos

Tokyo, Japan

• Responsible for companies based in Japan • Providing company introductions, consultation and proposal to HR directors and CEO • Managing communication through different departments • Create business strategy and action plans based on target • Connect with identified prospects through phone, email, marketing tools and social outreach • Actively manage scheduling processes and communication (internally and externally) with clients, leadership, consultants, and other internal stakeholders • CRM management • Document translation and proof reading

Commercial Support Manager

STH Japan

2017-10 - 2021-9 · 4 yrs

東京都

• CRM System Management • Board report & sales report • Commercial Director Support • Proofread / Document translation • Event Management (3 events / approx. 200 guests) • Project Management • Shared folder management • Expense/ Purchase order management • Marketing Support

Customer Success Manager

株式会社オークハウス

2014-9 - 2017-9 · 3 yrs 1 mo

Tokyo, Japan

• Team management / 6 employees • Monitor and coach performance of advocates • Staff recruitment (leading interviews & onboarding support) • Administration and consultations • Event planning (Created 8 events in Tokyo and Yokohama, around 80-100 participants in 2016) • Public presentations (Creating documents, giving presentation to clients) • Marketing and Advertising (including advertorials, blogs) • Website and blog content creation and management (In Japanese and English)

Customer Success Advocate

株式会社オークハウス

2011-3 - 2014-9 · 3 yrs 7 mos

東京都

• Administration and consultations • Marketing and Advertising (including advertorials, blogs) • Website and blog content creation and management (In Japanese and English)

Spa Therapist

Grand Hyatt

2010-4 - 2011-3 · 1 yr

Japan

• Advisory and consultations (customised to meet Hyatts needs) • Providing professional treatment and beauty therapy • Corresponded with a few VIP guest including Japanese singer and comedian. • Stock management (Treatment products and shop materials etc)