Anna Young

Driving Growth in Silicone & Lifestyle Tech Products |Jewelry |Strategic Partnerships | B2B Sales | OEM/ODM Expert

1. Achievement| Followed up with Ali customers and sent 3 sample orders, totaling USD600. Before leaving the company, we also handed over 3 effective potential small B customers and Google development customers. 2. Market research| Organize E-mobility product information (FABE), research & organize portraits of the company’s cooperative customers, and post on SNS to promote products 3. CRM|proactively contact customers, promptly respond to customer information & quotations, receive customer factory inspections, follow up on payment collection, arrange shipments, and collect feedback

1. Technical practice & support|Assemble 3D printer& laser engraving machine independently and print & engrave works, for deeper understanding of product characteristics; clear after-sales dispute resolution logic & VOC (product map & SNS & Amazon ranking evaluation & fault tree) 2. After-sales service|Pay attention to VOC negative reviews, resolve user inquiries and after-sales disputes by email, phone and IM for 300/M, and personal satisfaction is 92+/M 3. Explore VOC|cooperate with the team to improve service content & processes for better Using experience; Focus on customer VOC and negative reviews, conduct analysis & summary; optimize corresponding speaking skills 20+/W with technical supporter, publish special posts, and optimize Interaction quality & efficiency. 4. Team spirit|take the initiative to care for colleagues, actively assist leaders in handling department affairs, and create a warm atmosphere in the department.

1. Alibaba platform|customer inquiries & orders, upload & optimize product listings, be familiar with Ali-P4P and other marketing AD operations, and develop customers through SNS. 2. Business development|Participated in the Guangzhou ICEE/ICEF exhibition, visited foreign traders, help customers to visit our factory better. 3. Market research|Create Vmade facebook& Linkedin group to promote our product & content,and collect market information from timely. 4. Achievements|Signed sales contract totaling 50,000 RMB & some Ali-online orders.

Established in 2011, Carku is a high-tech Co.Ltd specializing in R&D, production and sales of li-battery technology application products. 1. CRM|develop brand agent on Google, LinkedIn, and Facebook,sent some samples. 2. Alibaba platform| Alibaba inquiries, use high seas, visitor marketing, and RFQ to find customers, and finally issue several sample orders and follow up on the shipment of goods Delivery status. 3. Performance| Understanding of Car Jump Starter, Portable Power Station, Heavy Truck Starting Battery.

Established in 2013 and specializes in DVD car navigation systems & accessories. Professional Ebay store management, including product maintenance, data analysis and customer communication. Proficient in store operations, responsible for daily management, promotion strategies and sales target achievement. Committed to market research, demand analysis and planning, driving monthly sales to exceed 20,000 yuan.

1.Course: International Trade Practice and Theory| Foreign Trade Documents and Correspondence| Business English, 2. Certificates obtained: CET4, Primary Certificate in Translation, Primary Certificate in Spoken English, BEC.