和宁 陈

Key contact window for the partner in China for the Sino truck business; daily comunicated with them on their requirements. Search bonded warehouses around Duisburg/Essen, and negotiate price on their service. Setup handling process for delivery in bonded warehouses. Search truck services suppliers and negotiate price on their services. Arrange trucks to pickup and deliver to consignees and follow up the whole process. Contact with consignees to book a delivery time slot. Support Foxconn business to deliver from Frankfurt Cargo Süd to Poland/Czech. Monthly payment report to partner and customers.

Major responsibilities: Lead the team to manage Revenue, Profit and Inventory to achieve the target. Manage daily operation of this service center to handle repair, re-manufacturing, field return, and warranty claim for CM/CN. Customer service for Field return handling from OEM customer. On time delivery for service parts supply to OE customers. Create technical support process for OE customers and dealer shops in Y2011, and yearly saving achieved for CM with around 14M CNY. Setup re-manufacturing process for VW RCD radio, VW RNS315 navigation and GM HMI. Create and realized EOP(end of production) supply to OEM customers.(Very important stage during Lifecycle management.) Risk management. Manage 10 associates in our after sales service center to meet group targets. MAE budget (Production investment) planning for CM-CN.

Major responsibilities: Drive KE factory to meet all of performance target. (Yield/Scrap, Productivity and PPM) Continuously improve process to build up a solid production base. Improve production flexibility to meet customer OTD. Budget Planning and cost control. Team building and talent development.

As the owner for all performance in suzhou service center, such as sales revenue, profit and inventory. Implement SGS strategy and develop new business & customer base. Perform day to day production management and coordinator with Solectron (Suzhou) for more resource sharing.

Lead a team (Customer Focus Team) from multifunctional areas to achieve the highest customer satisfaction level, grow the business, achieve personal satisfaction, and meet or exceed Solectron’s financial objectives. Major responsibilities: Lead CFT to perform daily project operation. (My last project was to handle a Switch Board Product for a Europe Customer, 60+ models with yearly revenue around $100M USD, with 20+ CTF members) As the owner for sales revenue and profit. As the primary customer contact in all business aspects. Internally follow up with Operation Team & Material Team on Customer Schedules/Orders to ensure On Time Delivery. Manage ECO such that all functional areas are aware of changes and any financial impact is analyzed and communicated to customer and operation. New model introduction and implementation in production. New project transfer or implementation in production.