华钱

National Retail Operation & Performance Manager @ Panerai

About

#Overall 14yrs experience in retail industry, cover fashion/sports/jewelry/watch, 9yrs experience on front sales management, 5yrs on back office management -6yrs Solid retail sales management : (4yrs multi boutiques +2yr single boutique) in fashion brand (COACH + Charles & Keith) -3yrs Large scale business& dealer management: Franchise Operation management in top sports company(Adidas) -5yrs Back office experience& cross function communication& Project management: Operation management in top luxury watch brand and light luxury jewelry brand(PANERAI+ SWAROVSKI) #Relevant Skill: Retail sales management, Franchise sell-out management, Business intelligence& Retail excellence, Cross-function coordination, SOP set up & optimization, Budget control, Retail & CRM Project #Personality: Open minded, Results oriented, Logical thinking ,Willing to face challenges, Strong execution,

Country

China

City

Shanghai

Industry

Luxury Goods & Jewelry

Skill

Clienteling, Visual Merchandising, Stock Management, Customer Service, Daily Operations, Retail Management, Sales Trainings, Retail Sales Analysis, Retail Operations, People Management, People Development, Train the Trainer Programs, Sales Management, Dealer Management, Negotiation, SOP Development, retail project, Digital Transformation, Incentive Programs, Trade Promotion Management

Experience

National Retail Operation & Performance Manager

Panerai

2022-10 - Present · 4 yrs

Shanghai, China

Sales Analysis & business intelligence Boutique Operations Quality and Client Centric Manage Boutique Compliance Retail Excellence & CRM Project

Retail Excellence Manager

SWAROVSKI

2020-6 - 2022-10 · 2 yrs 5 mos

China

Daily Operation(SOP)& New boutique roll out A smooth implementation of key projects People Efficiency/Crystal Living Event/Digitalization (R+&COCO)/Outlet Speed Up

Franchise Operations Manager

adidas

2017-3 - 2020-6 · 3 yrs 4 mos

Shanghai, China

Support YY Nanjing & YY Wuxi & YY Henan 3 key branches to drive Scale Achi%/ Comp Growth/ UPT/ CR/ MSP through *Brand standard implementation *Sales/Product/ promotion set up & tracking *TTT& workshop to cultivate dealers’ management team *Branch competition to inspire dealers’ team

Area Manager

CHARLES & KEITH GROUP

2013-3 - 2017-3 · 4 yrs 1 mo

Shanghai, China

In charge of Suzhou/Hangzhou/Ningbo/Wuhan 10 stores *Open4 new stores *Cultivate 3 store managers & 6 assistant store managers *Build up 2 national top10 stores: Wuhan Hanjie TOP3/Ningbo Tianyi TOP10

Management Trainee

Coach

2011-3 - 2013-3 · 2 yrs 1 mo

Suzhou, Jiangsu, China

Establish solid retail experience through daily working in retail boutique(Nanjing Deji Plaza/Suzhou Matro) Not limited to Selling skill/Client telling/visual merchandising/Stock management/daily operations…