‫Asmaa Elsayed

As a Data Analyst Intern, I support data-driven decision-making by collecting, cleaning, and analyzing datasets. I work on identifying trends and generating insights to help improve business performance.

 Developed a Power BI dashboard to analyze call center performance metrics.  Integrated datasets (AHT, CSAT, chat engagement, surveys) into a unified model.  Built complex data relationships (Case ID, Agent) for cross-analysis.  Applied transformation techniques to ensure report accuracy and scalability.  Presented findings to stakeholders, showcasing clear business value

Built interactive dashboards and reports to transform raw data into business insights.  Gained expertise in data modeling, DAX functions, and Power Query (ETL).  Applied best practices in data cleansing and performance optimization.  Worked on real-world case studies, enhancing BI problem-solving skills.  Presented insights to non-technical audiences, strengthening communication skills

Improved reporting reliability by 30% through data cleaning and preparation.  Reduced manual reporting time by 40% by automating dashboards in Power BI & Excel.  Enhanced data retrieval efficiency by 25% via SQL optimization.  Boosted campaign effectiveness by 15% through advanced data analysis.  Contributed to a 20% increase in customer retention with actionable insights

I volunteered at Abu Dhabi Port during the COVID-19 pandemic, where I was part of the team supporting logistics operations and ensuring smooth workflow amidst health-related challenges. I assisted in organizing safety measures and supporting operational teams. Through this experience, I gained valuable skills in working under pressure, time management, and implementing safety protocols, which contributed to maintaining a safe and efficient work environment