Евгений Ульянов

Support Shift Leader with experience in high-load iGaming environments, specialising in operations management, payments, and fraud analysis. Currently leading a team of ~80 specialists (junior and middle support, as well as part of the payments team). Our system processes 30,000+ transactions daily, where I oversee payment flows, dispute resolution, and fraud detection. My role sits at the intersection of Support, Payments, and Risk: - making decisions on disputed transactions and account restrictions - analysing user behaviour and transaction patterns - identifying gaps and optimisation opportunities in payment flows I work closely with Payments, Risk, QA, Development, and Analytics teams, providing structured, data-driven insights to support decision-making and process improvements. Hands-on experience with: - P2P and alternative payment systems - fraud monitoring and risk signals - Jira (escalations and provider communication) - live chat, email, Octell Key strengths: leadership, analytical thinking, stress resilience, and strong cross-team collaboration.