Özgün Eylem Öner, MSc.

(IBM Gold Partner) Leading the sales operations and partnership opportunities in Azerbaijan and Turkish market. Sales of analytic and artificial intelligence solutions in finance, banking, telecomunication, retail, insurance industry.

CancelPRO AI product management, sales, development, and key account management in and out of country for public and private hospitals

Managed the international patient experience from arrival to post-treatment follow-up. Coordinated communication between medical teams and patients to ensure smooth service flow and satisfaction. Oversaw aftercare processes, documentation, and service quality to maintain the clinic’s premium standards.

• Managed the Complaint & Review Unit for international patients, ensuring a seamless aftercare experience for Bariatric, Plastic, Hair Transplant, and Dental patients. • Collaborated with Operation, Marketing, and Erdem Healthcare Group Operations to enhance patient satisfaction and streamline processes. Main aim to my team is to establish great career and discover their abilities and talents in different units in PEX Department. Got an offer for promoted position and left the job.

Overseas Projects were successfully demonstrated: Qatar Doha Turkish Hospital(Switchover) Qatar Doha Pearl Hospital(Setup) Iraq (Demo) England London (Demo) UAE (Demo) Saudi Arabia (Demo) Projects(Already Implemented): Özel Çamlık Hastanesi(Bakırköy)(Switchover) Natural Clinic(Bakırköy)(Setup)

Medistate Hospital(System Switchover) (Kavacık/Istanbul) Affidea Intermed(System Switchover)(Nişantaşı & Çiftehavuzlar) Denizli Ozel Saglik Hastanesi(System Switchover) (Denizli) Providing bilateral support to project manager that are organizational & technical ways. Leading team & Managing processes via project circumstances Obtaining and improving project management skills in the field Establishing a communication between hospital management(project sponsor) and Pusula Management.

Kosovo MedicalPark (EMR Training for doctor and nurse) Rich Hospital Antalya MedicalPoint Gaziantep Kizilay Altintepe Kizilay Kartal Central Atasehir Central Kozyatagi Istanbul Onkoloji Medicalpark Izmir (Back up) Medicalpark Gebze (Back up) Implementation & System Switchover Role to support another project for implementing new system with full multitasking and skills and experiences. Leading field support to hospital staff via strong communication and trouble shooting experiences.

*Memorial Bahcelievler implementation & support process (training how to implement and manage the process with a great dynamic team) *Memorial Sisli (switchover the system and environment of hospital. Despite having thousands staff and difficulty of training great success of process). *MedicalPoint Izmir, Karsiyaka (Consolidation of planning and processing of implementation team, refreshing the ComedEMR and PUSULA overview and moving on to the changeover day..)

Global Projects Worldwide Philips Hue Quality Supervisor / Signify for Lisbon Evaluating and Leading Advisor’s KPI & Role Responsibilities Training Updating Employee’s based on Freshly Updated Informations

PSA GROUPE / Peugeot / Opel / Citroen / DS Automotive Salesforce + Presale Consultations Aftersale Management Coordination with ASC & Last User Leading legal processes that are under the role responsibilities

iOS & iTunes Senior Advisor

Budapest / Sao Paulo Senior Advisor & VIP Customer Advisor & Supervisor Coordination and Communication

Budapest / Android Senior Advisor / World's Leading Chinese Mobile Brand Huawei

Jr. Copywriter Providing creative approach and unique solutions

Dissertation: The Implications of Customer Relationship Management on the Success of Turkish Airlines