Zuzana Reiszová

• Leading employee customer service • Implementation of correct legislation into the wages and personal systems within area • HR Projects implementation • Support to standard reporting requirements and HR budgets, forecasts, analysis for Union negotiation process • Relation with HR vendors and suppliers

• HR Projects implementation • HR reporting tasks - budgets, forecast preparation • Analysis preparation for Union negotiation process • Developing and implementation of internal communication • Participation on the training plan creation, ensure trainings according the training plan ( induction training, company strategy, sales academy )

• Managing HR activities and processes in line with local legislation • Budgeting (staff costs, trainings, recruitment ), reporting • Union negotiation • Actively participates on company internal rules preparation and their implementation • Supporting actively communication on local levels • Recruitment & Development of internal communication and its implementation • Participation on the training plan creation, ensure trainings according the training plan ( induction training, company strategy ), coordination of training activities • Managing the team of 4 subordinates • Projects implementation on local level

• Coordination of Central European projects within HR field (Employees engagement survey within CCE and action planning, Processes, Benefits, launching company payroll in Serbia…)

• Managing HR activities and processes in line with local legislation • Budgeting (staff costs, trainings, recruitment ), reporting • Union negotiation • Actively participates on company internal rules preparation and their implementation • Supporting actively communication on local levels • Participation on the training plan creation, ensure trainings according the training plan ( induction training, company strategy ), coordination of training activities

• Attraction, selection and recruitment of employees, participate actively to the recruitment • Developing and implementation of internal communication processes and tools • Development and implementation of policies, procedures and systems regarding the recruitment processes needs • Cooperation with personal agencies, universities, grammar schools

• Implementation of correct legislation to personal and wages system. • Payroll processing, creation of all required statistics • Responsible for complete personal files of employees • Communication towards state institutions related to labor issues and expats • Deputy of HR manager – participation on management meetings, info transfer to team, solution proposal to internal customers, Union negotiation and communication meetings with employees

• Attraction, selection and recruitment of employees • Developing internal communication • Active participation on the training plan creation, ensuring trainings according the training plan (recruitment kit, part of induction training ) • Development and implementation of policies, procedures and systems regarding the recruitment processes needs • Cooperation with personal agencies

• Ensuring the quality level of customer service according the company policy • Responsibility for customer service department performance ( KPI) and department engagement • Responsibility for marketing plan creation and implementation on a local level • Participation on problematical claims solving • Communication towards external media • Managing and leading the Customer service team ( 7 direct, 47 indirect employees ) MARKETING DEPARTMENT LEADER 08/2001-06/2003 Hypermarket Prešov MARKETING ASSISTANT 08/1999-07/2001 Hypermarket Košice