Zunairah Abid

As an E-Commerce Operations Coordinator, I manage and optimize multi-platform online retail operations across Shopify, Noon, Etmana, FirstCry, and Trendyol. My role focuses on ensuring seamless order fulfillment, product accuracy, and superior customer satisfaction through data-driven organization and cross-functional collaboration. Key Responsibilities: Managed and optimized product listings on Shopify, Noon, Etmana, FirstCry, and Trendyol, ensuring precise details, pricing accuracy, and brand consistency. Coordinated order fulfillment, returns, and B2B shipments, maintaining clear communication between suppliers, logistics teams, and warehouses. Monitored inventory levels across all platforms, performing regular audits to prevent stock discrepancies and out-of-stock issues. Operated POS systems for invoicing, refunds, and order processing to ensure smooth transactional flow. Delivered responsive customer support through social media and email, resolving inquiries and issues efficiently. Collaborated with marketing and operations teams to synchronize product launches and promotional campaigns. Created and maintained Excel and Google Sheets dashboards to track performance metrics, stock updates, and order timelines. Achievements & Highlights: Successfully coordinated the launch of new product collections across multiple marketplaces, including Trendyol, ensuring consistent branding and timely activation. Designed standardized product listing templates, cutting upload time by 30% and minimizing listing errors. Led workflow improvements that reduced order delays and boosted fulfillment accuracy. Strengthened B2B partner coordination, improving shipment turnaround and overall efficiency. Helped maintain high customer satisfaction scores through proactive communication and fast problem resolution.