Zulkanain Kassim (Chartered Banker)

Oversee Group Information & Technology of AmBank and its subsidiaries including AmIslamic, AmInvestment, AmFund, AmGeneral (Liberty Insurance). Developing strategies to improve the efficiency and efficacy of technological and digital initiatives. Create strong alignment between strategy and technology providing solutions in areas of digital, data and technology architecture. Spearheading digitization task force with objective to improve efficiency, productivity and automation towards best customer experience. Create and adapt technological platforms to improve the client experience. Ensuring all part of organization use technology in the best way possible. Implementation of technology complying to regulatory, scheme and standards. Develop and deliver strategic solutions that will support a large-scale program of change designed to improve quality, speed to market and stability. Oversee architecture design and solutioning aligning to corporate strategy.

Covering IT, Digital Banking, Banking Operations, Payments, Customer Experience, Property & Logistic, Enterprise Business Processes & Procedure. Manage all operational and strategic services of the Affin Group. Ensures that all operational aspects of the Bank's activities operate in a safe and sound manner in the best interest of shareholders, the Board of Directors, customers, employees, and the public. Proactively work with management to ensure the operational effectiveness, sustainability and resiliency of the Bank, driving change and improvement. Ensures all Bank operations are effectively integrated to achieve best possible outcomes; develops & implements strategies to accommodate current and future organizational plans, programs and needs. Provides the highest level of customer relations and service; and ensures compliance with Bank policies, procedures and processes.

Managed strategic goals and objective of the Group. Oversaw the management of MEPS’ business and key operating units. Led towards the achievement of the organization's vision, mission, strategy, and its short- and long-term goals and objectives. Collaborate with Bank Negara Malaysia & Commercial Banks in national payment agenda under financial sector blueprint.

Re-aligned IT functions to business and regulatory requirements and implementation of critical projects to support business needs. Developed and implemented IT Strategy for the Bank and ensured it is aligned to business plan.

Overseeing end to end Core Banking/Credit and Group initiatives. Conducted evaluation and implemented various major projects. Member of Technology Transformation Team including Core Banking Replacement, BASEL II, Group and Enterprise initiatives.