Zulhilmi .

Key Responsibilities: •Manage end-to-end process for development and delivery of solutions to domestic and international wholesale clients based on a comprehensive suite of cutting-edge communication services and solutions. •Serve as a consultant to map customer requirements and leverage solution marketing tools to generate business in competitive markets. •Coordinate with various company teams, vendors and contractors ensuring on time within budget deliveries to customers. •Monitor and ensure all project activities comply with applicable company and customer standards. •Track markets to identify and assess emerging business opportunities and enable development of effective business development strategies and plans. •Build and maintain professional relationships with senior leadership of customer organizations through delivery of quality service, solutions and issue resolution.

Assignments: •Manager – Regional Market Solutioning, TM Wholesale, January 2021 to date •Manager – TM Singapore (Seconded from the HQ), TM Wholesale, April 2018 – December 2020 •Manager – Carrier Service Management, TM Global, July 2017 – March 2018 •Service Manager for Customer: Facebook, TM Berhad, November 2014 – January 2017 •Assistant Manager – Global Delivery Program Management, TM Global, September 2010 – September 2014 Highlights: •Successful track record of completing 400+ projects delivery across 5 regions/continents for 30+ carriers/customers across career of 11 years withTM Awards and Recognition •Best Executive TM Global & TM Wholesale and CEO Award, 2017 •Finalist, Best Executive Carrier Service Management, TM Global & TM Wholesale, 2016 •Finalist, Best Executive, TM Group Awards Night, 2014 Key Projects •Manager – Regional Marketing Solutioning, TM Worldwide •Provision of solution for Honor/Huawei project (Malaysia – Singapore) •Participation in the pre-sales stage of the MyGov*Net project, Batch 5 – MyGov*Net is the Government Integrated Telecommunications Network providing network infrastructure to Federal Government entities in Malaysia •Participation in the Malaysia Trusted Partner Program initiative for the customer Government Integrated Telecommunications Network (GITN), Malaysia •Participation in and management of solution for SD-WAN requirements across 166 international sites for a reputed textile company. •Manager – TM Singapore •Project managed Deutsche Telecom connectivity backbone co-location point of presence (PoP) in Malaysia •Project managed Singapore – Malaysia & Indonesia connectivity for the SEAX-1 subsea cable system for Terabyte capacity reciprocal business.

Key Responsibilities: •Worked as representative of TM HQ and dealt with delivery of various projects meting company and customer requirements and standards. •Managed the operations team and served as service manager for a premium account – T-Networks/Deutsche Telekom dealing with all fulfillment and assurance matters. •Provided inputs for development of solutions meeting customized requirements during sales and pre-sales phases of business development initiatives. •Managed voice operations to deliver quality services to customers meeting predefined operational quality and delivery standards. •Facilitated resolution of problems and issues including escalations related to systems and processes as the point of contact for the regional office (TMRO) and the TM HQ.

Key Responsibilities: •Managed projects for delivery of TM Global services to customers complying with company and customer requirements •Developed and implemented overall plans for international services delivery operation ensuring on time and accurate delivery of service orders as per regulatory and industry standards. •Dealt with end-to-end order management for delivery of international services like IP transit, international private leased circuits (IPLC), IPVPN and global internet. •Coordinated program management for all Global orders including development and implementation of effective delivery strategies and plans. •Collaborated with business partners to achieve continuous improvements in service delivery. •Enabled resolution of critical service delivery delays by managing the execution of escalation plans. •Investigated complaints related to order delivery, identified root causes and implemented appropriate corrective and preventive action plans.

Key Responsibilities: •Managed overall aspects of service delivery to the key customer, Facebook ensuring enhancement of customer engagement and satisfaction. •Monitored and tracked severe triggered customer issues during the provisioning stage, working with the TM fulfillment team on resolution and providing on time updates to the customer. •Reviewed faults reported by the customer, ensured channelization to the appropriate operations team and engaged to provide on time resolution. •Coordinated with various TM teams and ensured compliance with all operations processes and procedures. •Developed and implemented plans to achieve continual improvements in service delivery to the customer. •Supported the delivery team with various service related tasks especially for execution of special projects. •Maintained relationship with Facebook, conducting regular service reviews to ensure customer satisfaction.

Key Responsibilities: •Managed delivery of international services to carrier accounts across 5 regions in the world. •Developed and implemented overall strategic plans to improve operational efficiency for on time and accurate service delivery as per regulatory and industry standards. •Participated in program management for effective delivery of all Global orders including urgent/ad hoc requirements. •Coordinated all activities related to investigation and resolution of all customer complaints and service delivery and quality issues

Key Responsibilities: •Dealt with planning, scheduling, executing and coordinating technical and management aspects for the project for swapping 2G sites to 3G sites – 1200+ sites in Klang Valley, Kuala Lumpur –for client Maxis. •Collaborated with the project managers of the customer and contractor and enabled on time successful completion of all project tasks. •Recipient of Silver Award for contributions to successful completion of the project.