zouheir labban

service delivery manager, custom training solutions

About

Experienced Project Manager with a demonstrated history of working in the management consulting industry. Strong program and project management professional skilled in Internal Audit, Operations Management, Government, Customer Relationship Management (CRM), and Databases.

Country

canada

City

ottawa

Industry

management consulting

Skill

project management, project planning, management, strategic planning, training, operations management, budgets, process improvement, team leadership, customer service, program management, microsoft office, policy, risk assessment, change management, problem solving, databases, government, human resources, microsoft excel, customer relations, budgeting, marketing, team building, planning, marketing strategy, recruiting, internal audit, data analysis, microsoft word, customer relationship management, business planning, business analysis, stakeholder management, senior stakeholder management, project delivery, project implementation

Experience

project manager

calian

2011-3 - Present · 15 yrs 7 mos

radon technician

health canada

2008-10 - 2009-6 · 9 mos

Radon Tech Team Lead - Contract Oversaw team of radon technicians with site assessments, radon detection device installation and removal, safety protocols and procedures, employee training, travel arrangements and budgeting Key Contributions:  Performed in-depth reviews over site assessments and oversaw the deployment and retrieval of 10K+ radon detectors in numerous government buildings throughout region  Trained, coached and mentored junior technicians and government employees from multiple agencies to fill gaps in process and procedure protocols for deployment of radon detectors  Directed and coordinated all travel arrangements for various personnel within allocated budget to meet financial objectives

service delivery manager, custom training solutions

calian

2019-5 - Present · 7 yrs 5 mos

Leads CTS’ day to day management of business operations and provides support to the Contract Managers and Director, CTS.

general manager

second cup

2009-8 - 2011-1 · 1 yr 6 mos

* General Manager * Managed daily operations at 3 Second Cup locations with oversight of construction and occupancy, employee training, performance metrics and incentive plans, marketing plans and compliance * Key Contributions: *  Developed and implemented strategic marketing and promotional campaign policies and procedures to meet financial goals and accelerate sales revenues *  Reviewed and evaluated operations to identify deficiencies and implement roadmap with optimal path to elevate productivity and drive sales *  Trained new hires and staff while providing incentive program to increase performance *  Ensured compliance with health, safety and employment rules, law and guidelines