Zoha Fatima

Result-oriented and data-driven Customer Account Manager & Quality Management Professional with a proven track record of managing high-profile international buyer accounts, third-party inspections, and technical factory compliance within the global apparel and textile sectors. Certified Lean Six Sigma Black Belt specializing in driving Operational Excellence and robust Revenue Protection. Key Responsibilities & Core Focus: • Customer Account & Relationship Management: Serving as the strategic primary point of contact for international brands, ensuring seamless communication, high retention, and alignment with buyer demands. • Technical Quality Governance: Overseeing end-to-end quality assurance operations, rigorous fabric grading systems, and final product evaluations to maintain strict international benchmarks. • Factory Compliance & Technical Auditing: Leading comprehensive technical factory audits to evaluate vendor capabilities, ensuring total adherence to global quality and compliance protocols. • Third-Party Inspection Management: Coordinating closely with major international third-party inspection bodies to validate product standards and secure flawless approvals prior to shipment. • Continuous Improvement (Lean Six Sigma): Applying analytical problem-solving and Lean methodologies to minimize defects, optimize inspection workflows, and reduce operational waste across the supply chain.

· Client Relationship Management: Serving as the primary strategic point of contact for high-profile international buyer accounts within the apparel and textile sectors. · Revenue Protection: Implementing proactive risk-mitigation strategies to safeguard account revenue, maximize customer lifetime value, and ensure long-term business retention. · Business Growth: Identifying expansion opportunities within existing accounts by deeply understanding buyer demands and aligning manufacturing capabilities with market trends. · End-to-End Quality Standards: Establishing and enforcing strict quality assurance protocols and fabric grading systems across all production lines to satisfy premium brand specifications. · Third-Party & Technical Audits: Leading coordination efforts for comprehensive technical factory compliance audits and managing third-party inspection processes to secure certified approvals before shipment. · AQL Management: Overseeing stringent Acceptable Quality Limit (AQL) benchmarks to minimize defect rates and guarantee seamless product delivery. · Continuous Improvement: Leveraging Lean Six Sigma methodologies to eliminate process waste, reduce operational cycle times, and optimize apparel manufacturing workflows. · Cross-Functional Leadership: Collaborating closely with production, sourcing, and logistics teams to guarantee on-time, in-full (OTIF) deliveries for global buyers. · Data-Driven Performance: Analyzing key performance indicators (KPIs) and operational metrics to implement robust Corrective and Preventive Actions (CAPA) for sustained quality improvement.

·  Acted as the primary technical and commercial liaison for high-profile international buyer accounts, ensuring seamless communication and 100% satisfaction. ·  Managed end-to-end execution of client requirements within the global apparel and textile sectors, aligning operations with international brand expectations. ·  Proactively identified and resolved critical operational bottlenecks, protecting client revenue and reinforcing corporate trust. ·  Oversaw complex quality management processes, fabric grading, and final product evaluation based on strict international standards. ·  Coordinated with leading international third-party inspection agencies to ensure all shipments met rigorous customer specifications prior to dispatch. ·  Conducted technical factory compliance audits to evaluate vendor capabilities, ensuring adherence to global safety, environmental, and ethical standards. ·  Applied Lean Six Sigma methodologies to minimize defects, reduce cycle times, and streamline manufacturing and quality control workflows. ·  Utilized data analytics to track key quality metrics, identifying trends to implement corrective and preventive actions (CAPA). ·  Spearheaded revenue protection strategies by reducing waste, preventing rework, and maximizing operational efficiency across the supply chain.