Zoe Wu

Hi, I'm Zoe, a detail-oriented individual with outstanding customer service and negotiation skills. I have achieved a TOEIC score of 885. 【Working Experience】 1. Inside Sales -Handle customer inbound calls and provide quotations & and related information via mail or phone in a timely and accurate manner. -Negotiate agreements with customers, and periodically renew price lists, terms, and conditions. -Provide outstanding customer service to improve customer satisfaction and relationships. -Coordinate and implement relevant sales documentation, such as orders, NDA, contracts, etc. -Liaise with internal teams (sales/engineers/finance) to track the status of payment collection and payment acknowledgment. -Conduct market research on trends in the market/industry to ensure the competitiveness. -Organize and regularly provide business sales status reports for reference by business personnel or supervisors. 2. Buyer -Initiate purchase orders (PO), confirm delivery with suppliers, monitor and track supplier performance to purchase order requirements. -Partner with Accounting to resolve any financial commitment to supplier partners. -Coordinate purchasing activities with manufacturing and engineering departments to maintain inventory at planned levels. -Tracks goods received to verify appropriate delivery and ensure invoice processing. -Responsible for purchasing Connectors for MP & NPI project -Cross-communication to coordinate the project going through and remain in good connections. -Negotiate with suppliers and maintain good relationships to collect marketing information and ensure parts arrive for the company. -Inventory control to track the stock avoiding excess or obsolete. -RTV process handling. 【 Achievements】 -Cultivated relationships with over 100 clients within one year. -Played a key role in organizing and guiding visitors at the 2023 Tainan International Green Industry Expo. -Assisted in the successful implementation of an ERP sales system, resulting in improved team efficiency.