zoe martin

Jointly responsible for driving sales and profit within store through the delivery of exceptional customer service, brand management, stock management, people management and development and ensuring adherence to company procedure and policy relating to the protection of company assets and brand.

Currently stepped back to part-time to allow me to be closer to home. Looking to step back into management in the near future.

* Responsible for driving sales and profit within store through the delivery of exceptional customer service, brand management, stock management, people management and development and ensuring adherence to company procedure and policy relating to the protection of company assets and brand. * Key achievements * Delivering high standards and achieving KPI targets. * Ensuring high training levels achieved by 10 staff members * Merchandising the store in line with company direction * Controlling cash deposits, banking and till management * Deliver a customer focused store experience that ensures customer loyalty and builds the reputation of The Body Shop brand. * Review business performance and have clear action plans for improvement that include a timely review process * Utilize payroll planning tools to accurately forecast staffing needs in line with payroll budgets * Manage controllable costs to maximize store profit * Stock control, deliveries and replenishment * Maintaining high ethical standards of The Body Shop

* Currently providing leadership, motivation and strategic direction to staff while adopting a collaborative approach as part of a multifaceted team to drive category performance and promote appropriate ranges. * Key achievements * Developed and managed company strategy in line with strict budgetary constraints. * Supported the Category Manager with marketing, advertising and buying for Currys and PC World stores. * Designed P.O.S; submitted to stores and posted on store intranet. * Created product reviews and write ups for store use. * Developed strong supplier and customer relationships. * Instrumental in the consistent achievement of outstanding customer experience whilst driving profitability. * Successfully set up products for the business and produced tickets for stores.

DIXONS TAX FREE; DOMESTIC, TRAVEL AND TECHNOLOGY 2005 - 2007 Primarily oversaw business analysis through share of business, alongside business planning for technology store, including the delivery of a Business Planning workshop and continued mentoring / training for Stepping into Management candidates.

* Increased turnover by 15% due to commercial and merchandising initiatives. * Promoted the consistent delivery of first class customer service, alongside energy, drive and enthusiasm. * Cultivated, maintained and nurtured key internal / external relationships, conducive to service excellence. * Championed the introduction of new P.O.S to sales environment specification. * Introduced customer profile networks to deliver higher commission payments. * Facilitated the timely completion of branch administration. * Oversaw the management of stock in line with stringent budgetary constraints.

* CHOICES VIDEO * 2000 - 2004 * Introduced Ps2 software to maximise growth market possibilities. * Reduced payroll costs to mirror customer requirement and optimised efficiencies * Significantly improved housekeeping standards. * Delivered higher margin products having created new confectionary business area. * Reduced staff attrition through effective motivation, coaching, engagement and appraisal. * Increased business through the management of promotional campaigns. * Oversaw the management of stock audits and administrative controls.

Content: Organise the receipt and storage of goods in a retail environment Audit stock levels and stock inventories in a retail environment Source required goods and services in a retail environment Maintain the availability of goods available for sale to customers in a retail environment Contribute to the continuous improvement of retail operations Help to monitor and maintain the security of the retail unit Plan, monitor and adjust staffing levels and schedules in a retail environment Recruit, select and keep colleagues Provide learning opportunities for colleagues Develop productive working relationships with colleagues Allocate and check work in your team Monitor and maintain health and safety in a retail environment Organise the delivery of reliable customer service Improve the customer relationship Work with others to improve customer service Monitor and solve customer service problems Promote continuous improvement in customer service Activities and Societies: In work apprenticeship - Industry recognised certification for supervisory and management-level retail staff

LCCIEB Level 2 NVQ in Retail Operations LCCIEB Level 2 NVQ in Customer Service NVQ level 2 in Administration RSA Levels 1, 2 and 3 (distinctions) Computer Literacy and Information Technology (CLAIT) Integrated Business Technology (IBT) GCSEs in subjects, including